Oncology Scheduling Coordinator: Patient-Centric Scheduling

Tennessee Oncology; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex patient appointments, including chemotherapy plans, referrals, and radiology/procedures. This role coordinates multiple parties to improve scheduling, reporting efficiency, and also assists with phone coverage, tasks, emails, and portal requests.

Education/Experience: high school diploma or GED; electronic medical records and scheduling experience preferred; 2 years of professional office work with customer service;

Qualifications

• High school diploma or GED.
• 2 years of professional office experience with customer service.
• Electronic Medical Records experience preferred.
• Experience with electronic medical scheduling preferred.
• Knowledge of medical terminology preferred.
• Strong computer skills including MS Office and e-mail.

Responsibilities

• Answers calls and greets patients in a courteous manner, routing messages to the appropriate department.
• Follows policies to standardize processes across clinics.
• Manages patient check-out workflow and scheduling details.
• Interprets orders and treatment plans into scheduled appointments.
• Distributes documents to patients and provides scheduling details.
• Tracks patients in EHR and ensures no one is missed.
• Schedules clinic, referrals, radiology, procedures, and virtual tumor boards.
• Runs daily reports to identify unscheduled orders and related tasks.
• Maintains communication with pre-certification for urgent cases and denials.
• Ensures required billing documents are faxed with diagnostic orders when on study.
• Demonstrates excellent customer service and responds to requests promptly.
• Maintains confidentiality of patient information and travels to clinics as needed.

Skills

EMR experience

Customer service

Scheduling

Medical terminology

MS Office

Verbal communication

Education

High school diploma or GED

Tools

MS Office

Job description

Tennessee Oncology is seeking a Scheduling Coordinator to manage complex patient appointments, including chemotherapy plans, referrals, and radiology/procedures. This role coordinates multiple parties to improve scheduling, reporting efficiency, and also assists with phone coverage, tasks, emails, and portal requests.

Education/Experience: high school diploma or GED; electronic medical records and scheduling experience preferred; 2 years of professional office work with customer service;