Oncology Scheduling & Call Center Specialist

Astera Cancer Care; Hillmont (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Clearview Cancer Institute in north Alabama is seeking a Telephone Operator/Centralized Scheduler to support Oncology Specialties by handling calls and scheduling. You will confirm, cancel, and reschedule appointments, ensuring accurate messages and timely routing of information.

The role requires excellent phone etiquette, organization, and the ability to multitask in a fast-paced clinical environment. Prior experience in a medical office is preferred; no supervisory responsibilities are

Qualifications

• Excellent telephone etiquette skills.
• Must be organized.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete calls and necessary follow-up in a timely manner.
• Must be professional, polite, and patient to the needs of others.

Responsibilities

• Answer a high volume of calls in a timely manner and transfer and or/take detailed messages according to company standards.
• Maintain detailed and accurate call record.
• Distribute information to the appropriate person or department in a timely manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
• Schedule and confirm patient appointments.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Perform reminder and no show calls.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Transmit information or documents as needed, using computer, mail, or fax machine.

Skills

Telephone etiquette

Organized

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Medical office experience preferred

Job description

Clearview Cancer Institute in north Alabama is seeking a Telephone Operator/Centralized Scheduler to support Oncology Specialties by handling calls and scheduling. You will confirm, cancel, and reschedule appointments, ensuring accurate messages and timely routing of information.

The role requires excellent phone etiquette, organization, and the ability to multitask in a fast-paced clinical environment. Prior experience in a medical office is preferred; no supervisory responsibilities are