Patient Access Associate 2

Inova Health System; Arlington (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Student loan assistance

Mental health support

Job summary

Inova Physical Therapy – Ballston is seeking a dedicated Patient Access Associate 2 to join the team. This full-time role runs Monday through Friday with every other Saturday; shifts span 6:45 am–7:00 pm.

You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Inova Health System's Service Excellence standards. You will help ensure patient safety through effective problem solving and strong communication.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree.
• Preferred: bilingual in Spanish.

Responsibilities

• Admits/schedules patients and conducts insurance verifications.
• Provides financial counseling and explains benefits and patient liability.
• Communicates scheduling changes to patients, staff, physicians and patient representatives.
• Identifies payroll authorization and referral requirements to patients.
• Communicates insurance coverage details and methods of payment clearly.

Skills

Customer service

Insurance verification

Communication

Problem solving

Education

High School Diploma or GED

Job description

Inova Physical Therapy – Ballston is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time from Monday to Friday and every other Saturday, shifts vary from 6:45 am – 7:00 pm. As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with customer complaint is of vital importance.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Preferred Requirements: Bilingual in Spanish

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 680917
• Job Category Finance
• Posting Date 10/03/2026, 04:00 AM
• Locations Inova 8100 - Fairfax East (On-site)