Oncology Patient Services Navigator

Carilion Clinic; Roanoke (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Carilion Clinic in Roanoke, VA, seeks a Patient Service Coordinator in Oncology Navigation to be the central contact for patients entering and moving through the care continuum, coordinating referral intake, scheduling, registration, and cross‑team communications.

You will work with Access Navigators and clinic teams to streamline patient flow, improve access to care, and support timely treatment, using EMR tools and a service‑oriented approach to reduce delays and enhance the patient experience.

Qualifications

• Associates degree required; Bachelor's degree preferred.
• Healthcare experience preferred.
• Computer and word processing knowledge and experience required. Keyboarding skills essential. Medical terminology preferred.
• Excellent interpersonal communication, customer service and teamwork skills required.
• Above average organizational skills, ability to multi-task, and attention to detail in work.
• Strong written and verbal communication skills.
• Must be proficient in computer data entry/keyboard.
• Maintains composure under pressure; diffuses tension through effective communication.
• Ability to use electronic medical records.

Responsibilities

• Manages referral intake, ensuring timely, complete, and accurate entry.
• Schedules appointments based on clinical pathways and service line guidelines.
• Verifies patient demographics, insurance, and registration information.
• Serves as a primary administrative contact, providing clear communication and visit preparation instructions.
• Collaborates with Access Navigators, Clinic Navigators/teams, and Service Line Coordinators to support patient flow.
• Follows up on referrals, missing documentation, and scheduling barriers.
• Utilizes EMR tools to manage work queues and maintain data integrity.
• Supports access standards to reduce delays and ensure a seamless, patient-centered experience.

Skills

Interpersonal communication

Customer service

Organization

Multi-tasking

Medical terminology

Education

Associates degree

Bachelor's degree preferred

Tools

EMR systems

Microsoft Word

Job description

Carilion Clinic in Roanoke, VA, seeks a Patient Service Coordinator in Oncology Navigation to be the central contact for patients entering and moving through the care continuum, coordinating referral intake, scheduling, registration, and cross‑team communications.

You will work with Access Navigators and clinic teams to streamline patient flow, improve access to care, and support timely treatment, using EMR tools and a service‑oriented approach to reduce delays and enhance the patient experience.