PATIENT SERVICES COORDINATOR - Oncology Navigation

Carilion Clinic; Roanoke (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Carilion Clinic in Roanoke, VA, seeks a Patient Service Coordinator in Oncology Navigation to be the central contact for patients entering and moving through the care continuum, coordinating referral intake, scheduling, registration, and cross‑team communications.

You will work with Access Navigators and clinic teams to streamline patient flow, improve access to care, and support timely treatment, using EMR tools and a service‑oriented approach to reduce delays and enhance the patient experience.

Qualifications

• Associates degree required; Bachelor's degree preferred.
• Healthcare experience preferred.
• Computer and word processing knowledge and experience required. Keyboarding skills essential. Medical terminology preferred.
• Excellent interpersonal communication, customer service and teamwork skills required.
• Above average organizational skills, ability to multi-task, and attention to detail in work.
• Strong written and verbal communication skills.
• Must be proficient in computer data entry/keyboard.
• Maintains composure under pressure; diffuses tension through effective communication.
• Ability to use electronic medical records.

Responsibilities

• Manages referral intake, ensuring timely, complete, and accurate entry.
• Schedules appointments based on clinical pathways and service line guidelines.
• Verifies patient demographics, insurance, and registration information.
• Serves as a primary administrative contact, providing clear communication and visit preparation instructions.
• Collaborates with Access Navigators, Clinic Navigators/teams, and Service Line Coordinators to support patient flow.
• Follows up on referrals, missing documentation, and scheduling barriers.
• Utilizes EMR tools to manage work queues and maintain data integrity.
• Supports access standards to reduce delays and ensure a seamless, patient-centered experience.

Skills

Interpersonal communication

Customer service

Organization

Multi-tasking

Medical terminology

Education

Associates degree

Bachelor's degree preferred

Tools

EMR systems

Microsoft Word

Job description

How You'll Help Transform Healthcare

The Patient Service Coordinator (PSC) for Oncology Navigation serves as a central point of contact for patients entering and moving through the care continuum, ensuring a seamless, timely, and patient-centered experience. This role is responsible for coordinating administrative and access-related functions including referral intake, scheduling, registration accuracy, and communication across multidisciplinary teams.

Requisition Number

R160033

Employment Status

Full time

Shift

Day (United States of America)

How You'll Help Transform Healthcare

The PSC works closely with Access Navigators, Clinic Navigators/staff, and Service Line Coordinators to facilitate efficient patient flow, remove barriers to care, and support timely progression from referral to treatment. This position plays a critical role in maintaining data integrity, optimizing scheduling workflows, and ensuring that patients are appropriately prepared for upcoming appointments and services.

Through strong organizational skills, attention to detail, and a commitment to excellent customer service, the PSC helps reduce delays, improve access to care, and enhance the overall patient experience.

The Patient Services Coordinator (PSC) serves as a vital liaison between cancer patients and the healthcare system, ensuring seamless access to care and supporting patients throughout their treatment journey. The PSC manages essential administrative functions that promote efficient and compassionate patient flow, while actively working to eliminate barriers to care. The PSC works closely with oncology navigation staff as a dedicated team player, fostering a supportive environment that alleviates fear and illuminates the path forward for each patient.

The PSC utilizes exceptional customer service to ensure every individual receives the highest level of service, compassion, and advocacy throughout their cancer care journey.

Key Responsibilities Include

• Manages referral intake, ensuring timely, complete, and accurate entry
• Schedules appointments based on clinical pathways and service line guidelines
• Verifies patient demographics, insurance, and registration information
• Serves as a primary administrative contact, providing clear communication and visit preparation instructions
• Collaborates with Access Navigators, Clinic Navigators/teams, and Service Line Coordinators to support patient flow
• Follows up on referrals, missing documentation, and scheduling barriers
• Utilizes EMR tools to manage work queues and maintain data integrity
• Supports access standards to reduce delays and ensure a seamless, patient-centered experience

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

What We Require

Education: Associates degree required. Bachelor's degree preferred.

Experience: Healthcare experience preferred.

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred.

Excellent interpersonal communication, customer service and teamwork skills required. Above average organizational skills, ability to multi-task, and attention to detail in work. Strong skill in written and verbal communication. Must be proficient in computer data entry/keyboarding. Maintains composure under pressure. Diffuses tension through effective communication. Ability to use electronic medical records.

Referral Bonus Program Eligibility

N/A

Compensation Range

$17.39 - $24.35

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

For more information, contact the HR Service Center at 1-800-599-2537.