Patient Experience Navigator (Clinical Liaison)

Carilion Clinic; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Carilion Clinic in Roanoke, Virginia is seeking a dedicated healthcare professional to facilitate a positive hospital experience for patients and families. The role involves providing basic nursing care, coordinating patient flow, and contributing to service improvement activities.

The ideal candidate will possess strong customer service skills, knowledge of medical terms, and an ability to work effectively within a healthcare team. A High School diploma is required, with preference for further education in the field.

Qualifications

• 2 years of customer services industry experience required.
• Certified Nursing Assistant preferred.
• Must complete AHA BLS-HCP within 6 months of hire.

Responsibilities

• Facilitate positive hospital experiences for patients and families.
• Perform basic nursing care and technical skills for patient care.
• Coordinate patient flow and manage admissions and discharges.

Skills

Customer service orientation

Interpersonal skills

Knowledge of medical terminology

Organizational skills

Education

High School diploma or equivalent

Associate or Bachelor's degree

Tools

Electronic Medical Records

Job description

Carilion Clinic in Roanoke, Virginia is seeking a dedicated healthcare professional to facilitate a positive hospital experience for patients and families. The role involves providing basic nursing care, coordinating patient flow, and contributing to service improvement activities.

The ideal candidate will possess strong customer service skills, knowledge of medical terms, and an ability to work effectively within a healthcare team. A High School diploma is required, with preference for further education in the field.