Oncology Patient Care Navigator | Referrals & Scheduling

271 Atrium Health Specialty Network, Inc; Rock Hill (SC); On-site; USD 26,000 - 43,000; Full time

Job summary

Advocate Health's Levine Cancer Center in Rock Hill is seeking a full-time office coordinator to manage referrals, scheduling, and insurance coordination within the oncology department. You will liaise with referring practices, obtain authorizations, and guide patients through insurance coverage.

The role emphasizes accuracy in scheduling, handling financial estimates, and ensuring care gaps are closed. Requirements include a high school diploma, customer service experience, and familiarity with

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Communication skills

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health's Levine Cancer Center in Rock Hill is seeking a full-time office coordinator to manage referrals, scheduling, and insurance coordination within the oncology department. You will liaise with referring practices, obtain authorizations, and guide patients through insurance coverage.

The role emphasizes accuracy in scheduling, handling financial estimates, and ensuring care gaps are closed. Requirements include a high school diploma, customer service experience, and familiarity with