Oncology Patient Benefits Specialist

Us Oncology Inc; Amarillo (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The US Oncology Network's Texas Oncology in Amarillo, TX, is seeking a Patient Benefits Representative to educate patients on insurance coverage and benefits. This full-time role supports the Medical Oncology Department at our Amarillo clinic, with a typical Monday–Friday schedule, 8:00 am–5:00 pm.

Level 1 or Senior, depending on experience, will require handling patient financial aide and eligibility matters, while maintaining confidentiality and compliance with HIPAA laws.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years patient pre-services coordinator or equivalent required.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Before a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assesses patients ability to meet expenses and discusses payment arrangements; educates patients on financial assistance programs and identifies sources and assists with forms; completes Patient Cost Estimate form.
• Completes reimbursement and liability forms for patient review; forwards information to billing office.
• Obtains insurance pre-authorizations or referral approval codes from Clinical Reviewer prior to each treatment.
• Reviews patient account balance and notifies front desk of patients to meet with.

Skills

Communication skills

MS Office

Insurance eligibility knowledge

Patient financial assistance

Verbal communication

Education

Associates degree in Finance or Business

Tools

Microsoft Office

Job description

The US Oncology Network's Texas Oncology in Amarillo, TX, is seeking a Patient Benefits Representative to educate patients on insurance coverage and benefits. This full-time role supports the Medical Oncology Department at our Amarillo clinic, with a typical Monday–Friday schedule, 8:00 am–5:00 pm.

Level 1 or Senior, depending on experience, will require handling patient financial aide and eligibility matters, while maintaining confidentiality and compliance with HIPAA laws.