Patient Benefits Specialist — Oncology Support

City of Hope; Amarillo (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, is seeking a Patient Benefits Representative for our Amarillo clinic. The role focuses on educating patients about insurance coverage and benefits, assessing financial need, and assisting with eligibility and cost estimates.

Strong communication and proficiency with CPT/HCPCS are required. The role supports the Medical Oncology Department in a fast-paced, patient-centered environment, with Monday–Friday hours and compliance with privacy laws.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) years patient pre-services coordinator or equivalent.
• Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.
• Completes appropriate reimbursement and liability forms for patient’s review and signature. Forwards appropriate information and forms to billing office.
• Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.
• Review patient account balance and notify front desk of patients to meet with
• Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
• At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
• Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.
• Other duties as requested or assigned.

Skills

Patient benefits

Insurance education

Financial assistance

Communication skills

Education

High school diploma

Associate degree in Finance/Business

Tools

Microsoft Office

Job description

Texas Oncology, part of The US Oncology Network, is seeking a Patient Benefits Representative for our Amarillo clinic. The role focuses on educating patients about insurance coverage and benefits, assessing financial need, and assisting with eligibility and cost estimates.

Strong communication and proficiency with CPT/HCPCS are required. The role supports the Medical Oncology Department in a fast-paced, patient-centered environment, with Monday–Friday hours and compliance with privacy laws.