Front Office Representative Oncology

Banner Health; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Banner Health in Scottsdale, AZ is hiring a Patient Access Services Representative (Front Office) in Oncology. You will be the first contact for patients, handling registration, insurance verification, financial counseling, and collecting patient liability.

Training will occur at Banner University Cancer Center until the new Scottsdale facility opens in early 2027. The role requires exceptional customer service, accuracy in demographics entry into the EHR, and a proactive approach to verify

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Proficient in common office software and typing.
• Experience with patient financial services or insurance processes preferred.
• Knowledge of insurance guidelines and payer authorizations preferred.

Responsibilities

• Register patients and input demographics into EHR.
• Verify patient insurance and benefits; obtain authorizations.
• Provide financial counseling and discuss patient liabilities.
• Explain estimated costs and set up payment plans or financial assistance as needed.
• Support various patient services and learn new tasks as needed.

Skills

Customer service

Interpersonal communication

Oral and written communication

Typing

Office software knowledge

Education

High school diploma/GED

Associate’s degree

CRCR certification

CHAA certification

Job description

Primary City/State: Scottsdale, Arizona Department Name: Registration-Clinic Work Shift: Day Job Category: Revenue Cycle Find your path in health care. Our team members make Banner Health a Great Place To Work. Learn how you can join our dedicated team of professionals. We are seeking an candidate with established healthcare knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location.

As a Patient Access Services Representative (Front Office Rep) in Oncology, you will be the first point of contact for patients navigating one of the most important journeys of their lives. In this role, you will support patients and their families through the administrative side of their care; from registration and insurance verification to financial counseling and collecting patient liability. You will play a key part in creating a positive first impression for every patient who walks through our doors, ensuring they feel supported, informed, and cared for from the very start.

Schedule: Monday - Friday 8:30am - 5pm, with rotating Saturday. Expected start date will be December 14th, 2026.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
• Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Associate’s degree preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)
• Knowledge of medical terminology or healthcare systems.
• Additional related education and/or experience preferred.

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