Oncology Patient Access Specialist - Growth & Impact

New York Oncology Hematology; Town of Clifton Park (NY); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

New York Oncology Hematology is seeking a Patient Access Specialist to support multiple oncology practice locations. You will serve as the central resource for patients, caregivers, providers, and internal teams, coordinating access to services and information.

You will manage scheduling, referrals, patient navigation, and care coordination in a centralized service model, ensuring timely communication, first-call resolution, and HIPAA-compliant handling of sensitive information.

Qualifikationen

• High School Diploma or GED required.
• 2+ years customer service experience.
• 1 year healthcare scheduling or related healthcare experience.
• Oncology experience preferred.

Aufgaben

• Handle call center operations: answer and manage incoming calls.
• Coordinate scheduling, referrals, patient navigation, and care coordination.
• Ensure timely communication and first-call resolution.
• Document interactions in the electronic health record and ticketing systems.
• Support HIPAA compliance and protect patient privacy.
• Escalate unresolved concerns per guidelines.
• Assist with patient access across oncology locations.
• Support a seamless patient experience through collaboration with teams.

Kenntnisse

Customer service

Communication skills

Multitasking

HIPAA compliance

Ausbildung

High School Diploma or GED

Associate degree preferred

Tools

Electronic health records (EHR) systems

Scheduling software

Jobbeschreibung

New York Oncology Hematology is seeking a Patient Access Specialist to support multiple oncology practice locations. You will serve as the central resource for patients, caregivers, providers, and internal teams, coordinating access to services and information.

You will manage scheduling, referrals, patient navigation, and care coordination in a centralized service model, ensuring timely communication, first-call resolution, and HIPAA-compliant handling of sensitive information.