Oncology Patient Access & Scheduling Specialist

OneOncology; Town of Clifton Park (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

New York Oncology Hematology (NYOH) is seeking a Patient Access Center team member to coordinate scheduling, referrals, and patient navigation across multiple Capital Region locations. You will handle calls, collect information, and support a smooth patient experience within centralized workflows.

Qualified candidates have a high school diploma and 2+ years in customer service or healthcare access roles. Oncology experience is a plus; HIPAA and care coordination knowledge are expected.

Qualifications

• Knowledge of medical terminology and patient access processes.
• Strong customer service and communication skills are essential.
• Experience with electronic health records and scheduling tools preferred.

Responsibilities

• Answer and manage calls from patients, caregivers, providers, and staff.
• Coordinate appointments, referrals, and patient flow across locations.
• Process electronic work queues and triage requests for clinical teams.
• Support care coordination and patient navigation to ensure timely access.

Skills

Medical terminology

Customer service

Communication

Multiple systems

Organizational skills

Fast-paced environment

Education

High school diploma

Associate degree

Tools

EHR systems

Scheduling platforms

Ticketing systems

Job description

New York Oncology Hematology (NYOH) is seeking a Patient Access Center team member to coordinate scheduling, referrals, and patient navigation across multiple Capital Region locations. You will handle calls, collect information, and support a smooth patient experience within centralized workflows.

Qualified candidates have a high school diploma and 2+ years in customer service or healthcare access roles. Oncology experience is a plus; HIPAA and care coordination knowledge are expected.