Oncology Patient Access & Scheduling Specialist

OneOncology, LLC; Atlantis (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches is seeking a scheduling coordinator to manage incoming referrals and coordinate new patient appointments while ensuring timely, accurate records and clear communication with patients and medical staff.

The role involves reviewing referral materials, coordinating with physicians, and ensuring pre-appointment requirements are met within our EMR workflow, supporting efficient access to care at our Palm Beach County locations.

Responsibilities

• Evaluate incoming patient referral documents for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information or obtain additional details.
• Contact patients to schedule new appointments, prioritizing based on medical urgency and clinical guidelines.
• Review and evaluate incoming patient medical records and referral documentation to determine the complexity and urgency of diagnoses.
• Collaborate with physicians and clinical teams to assess the appropriate level of care and identify the best-suited provider and appointment type.
• Schedule new-patient appointments based on diagnosis severity, physician availability, and continuity of care.
• Communicate appointment details, preparation instructions, and care expectations clearly and compassionately to patients.
• Coordinate with insurance verification and authorization teams to ensure pre-appointment requirements are met.
• Document all patient communications and scheduling activities in the electronic medical record (EMR) system.
• Triage calls and inquiries related to new patient scheduling, routing complex clinical questions to appropriate staff.
• Track and follow up on incomplete referrals or missing documentation to avoid delays in patient care.
• Support quality and performance improvement initiatives related to patient access, care coordination, and scheduling accuracy.

Skills

Communication skills

EMR systems

Scheduling coordination

Job description

Hematology Oncology Associates of the Palm Beaches is seeking a scheduling coordinator to manage incoming referrals and coordinate new patient appointments while ensuring timely, accurate records and clear communication with patients and medical staff.

The role involves reviewing referral materials, coordinating with physicians, and ensuring pre-appointment requirements are met within our EMR workflow, supporting efficient access to care at our Palm Beach County locations.