New Patient Scheduler Coordinator

HOAPB Hematology Oncology Associates of the Palm Beaches; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches is seeking a detail‑oriented patient scheduling coordinator to join our team. You will evaluate incoming referral documents, coordinate with physicians, and manage scheduling to ensure timely access to care.

You will document communications in the EMR, verify requirements with insurance, and support care coordination. You will triage calls, follow up on incomplete referrals, and strive to maintain compassionate, efficient patient access in our

Qualifications

• Evaluate incoming patient referrals for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information.
• Coordinate with Medical Records to obtain missing documentation.
• Schedule new patient appointments based on diagnosis and urgency.

Responsibilities

• Evaluate referrals and schedule appointments according to medical urgency.
• Communicate with physicians to clarify medical information.
• Coordinate with insurance verification and authorization teams for pre-appointment requirements.
• Document all patient communications and scheduling activities in the EMR system.
• Triage calls related to new patient scheduling and route to appropriate staff.

Skills

Communication

Referral coordination

Medical scheduling

EMR proficiency

Tools

EMR software

Job description

About us

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us?

Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description

• Evaluate incoming patient referral documents for completeness and accuracy.
• Communicate with referring and attending physicians to clarify medical information or obtain additional details.
• Work closely with the Medical Records department to obtain any missing documentation based on the patient's diagnosis and scheduling requirements.
• Contact patients to schedule new appointments, prioritizing based on medical urgency and clinical guidelines.
• Review and evaluate incoming patient medical records and referral documentation to determine the complexity and urgency of diagnoses.
• Collaborate with physicians and clinical teams to assess the appropriate level of care and identify the best-suited provider and appointment type.
• Schedule new-patient appointments based on diagnosis severity, physician availability, and continuity of care.
• Communicate appointment details, preparation instructions, and care expectations clearly and compassionately to patients.
• Coordinate with insurance verification and authorization teams to ensure pre-appointment requirements are met.
• Document all patient communications and scheduling activities in the electronic medical record (EMR) system.
• Triage calls and inquiries related to new patient scheduling, routing complex clinical questions to appropriate staff.
• Track and follow up on incomplete referrals or missing documentation to avoid delays in patient care.
• Support quality and performance improvement initiatives related to patient access, care coordination, and scheduling accuracy.

We are looking to add a positive, highly-motivated team player that is knowable and at the same time demonstrate a desire to learn and offer the best patient care possible leaving a meaningful mark on our community.