Patient Access & Intake Specialist

Hoapb; Boynton Beach (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Hematology Oncology Associates of the Palm Beaches is seeking a collaborative patient intake coordinator to support our oncology and hematology teams across three locations. You will receive referrals, contact patients to collect demographics and medical history, request prior records, and ensure documents are uploaded into the EMR.

You will verify insurance, obtain pre-authorizations, coordinate with billing, schedule initial consultations, liaise with providers and patients, and maintain

Responsibilities

• Receive and review new patient referrals from physicians, hospitals, and other providers.
• Contact patients to gather demographic, insurance, and medical history information.
• Request and obtain prior medical records, pathology reports, imaging, and labs relevant to the patient's oncology or hematology diagnosis.
• Verify insurance coverage, obtain pre-authorizations, and inform patients of potential out-of-pocket costs.
• Collaborate with billing and authorization teams to ensure a smooth approval process.
• Schedule initial consultations and coordinate follow-up appointments as needed.
• Act as a liaison between patients, providers, referring physicians, and clinical staff.
• Communicate scheduling or documentation needs and provide ongoing updates to patients and providers.
• Maintain accurate and up-to-date patient intake records.
• Assist with phone coverage, document scanning, and other clerical duties as needed.

Job description

Hematology Oncology Associates of the Palm Beaches is seeking a collaborative patient intake coordinator to support our oncology and hematology teams across three locations. You will receive referrals, contact patients to collect demographics and medical history, request prior records, and ensure documents are uploaded into the EMR.

You will verify insurance, obtain pre-authorizations, coordinate with billing, schedule initial consultations, liaise with providers and patients, and maintain