Oncology Patient Access Registrar — Care Concierge

Baptist Health Care; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health Care in Pensacola, FL, is seeking a Registration Representative for the Cancer Institute to greet patients and register them in the practice management system. You will collect demographic and insurance data with accuracy, schedule appointments, collect copayments, and explain financial requirements to patients.

The role requires high school diploma or equivalent and 1–3 years healthcare admin experience preferred.

Qualifications

• Knowledge of medical terminology, regulations, coding, and registration.
• Ability to interpret insurance coverage and reimbursements.
• Excellent verbal and written communication skills.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work, meet deadlines, and manage time in a changing environment.

Responsibilities

• Acts as the initial greeter for all patients/visitors entering the Cancer Institute.
• Completes all registrations in a professional, accurate and customer-oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Distributes required handouts to patients or their representative.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Reconciles daily charges and payments with high degree of accuracy.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members as needed.

Skills

Medical terminology

Insurance interpretation

Verbal communication

Written communication

Organization

Time management

Education

High School Diploma or Equivalent

Job description

Baptist Health Care in Pensacola, FL, is seeking a Registration Representative for the Cancer Institute to greet patients and register them in the practice management system. You will collect demographic and insurance data with accuracy, schedule appointments, collect copayments, and explain financial requirements to patients.

The role requires high school diploma or equivalent and 1–3 years healthcare admin experience preferred.