Lead Patient Access Rep - Oncology - East

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Lead Patient Access Representative to coordinate all aspects of Patient Access with a customer‑focused attitude. The lead will onboard new hires, develop training materials, provide data to leadership, and ensure audits and coverage across patient access areas. On‑call rotation is required.

Strong communication, attention to detail, and knowledge of registration and billing processes are essential to deliver exemplary patient service.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face‑to‑face patient and co‑worker interactions as well as professional phone skills.
• Knowledge of registration requirements.
• Knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre‑certification, insurance verification, pre‑registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Responsibilities

• Coordinate all aspects of Patient Access and onboard new hires.
• Develop training materials and provide statistical data to leadership.
• Serve as liaison for team members and supervisors in daily operations.
• Participate in on‑call rotation within the department.

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer‑focused quality conscious work climate. The primary function of this position is to assess the departments’ and individual team members’ needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on‑call rotation within the department.

Exceptional Skills And Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face‑to‑face patient and co‑worker interactions as well as professional phone skills.
• Excellent written and verbal communication skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre‑certification, insurance verification, pre‑registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.