Oncology Office Supervisor: Scheduling & Patient Access

Cape Cod Healthcare; Hyannis (MA); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Cape Cod Hospital is seeking a Front Office Supervisor to oversee check-in, scheduling and patient access across oncology services. You will supervise staff, ensure efficient templates, and support monthly CQI/PI initiatives.

The role requires strong leadership, confidentiality, and hospital billing knowledge, with EMR superuser responsibilities and cross-site collaboration to meet patient care goals.

Qualificações

• Ability to read, write and communicate in English.
• Associates Degree (or higher) or equivalent experience in healthcare operations, clinical support services, or related business functions
• Minimum of two (2) to three (3) years of direct supervisory or lead experience including oversight of staff and daily operations
• Three (3) to five (5) years of experience in healthcare or social services
• Minimum of three (3) years of experience in a medical practice with treatment areas preferred; demonstrated knowledge of hospital billing practices and healthcare regulatory requirements
• Excellent leadership, interpersonal, communication, and organizational skills, with demonstrated experience supervising staff across multiple locations
• Ability to interact effectively with diverse high-risk clients and their significant others.
• Ability to maintain strict confidentiality regarding patient, personnel and financial information. (HIPPA)
• Advanced computer skills, including proficiency in word processing and Access and/or Excel

Responsabilidades

• Oversee front office functions and supervision of front office staff.
• Provide scheduling and patient access support, including referrals and medical record maintenance.
• Support department manager, director and medical director with administrative tasks.
• Compile data for CQI/PI projects and act as EMR superuser for scheduling and registration.
• Collaborate with multi-disciplinary teams to coordinate patient care delivery.
• Participate in staff meetings, trainings and external committees as requested.
• Represent service delivery needs of consumers in internal/external forums.

Conhecimentos

Leadership

Communication

Interpersonal skills

Organizational skills

Confidentiality

MS Office

Formação académica

Associate degree or higher in healthcare operations or related field

Ferramentas

Microsoft Excel

Microsoft Access

Microsoft Word

Descrição da oferta de emprego

Cape Cod Hospital is seeking a Front Office Supervisor to oversee check-in, scheduling and patient access across oncology services. You will supervise staff, ensure efficient templates, and support monthly CQI/PI initiatives.

The role requires strong leadership, confidentiality, and hospital billing knowledge, with EMR superuser responsibilities and cross-site collaboration to meet patient care goals.