Oncology Office Supervisor: Front Desk & Scheduling Lead

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA, is seeking a Supervisor for the Oncology Office to oversee front desk operations, scheduling, and patient access within medical and radiation oncology.

You will supervise front office staff, ensure efficient templates and procedures, provide data for quality improvement projects, and serve as an EMR superuser to support scheduling and patient registration.

Full time, typically 40 hours per week, with occasional holidays and weekends.

Qualifications

• Associates Degree or higher in healthcare operations or related field.
• 2–3 years of direct supervisory or lead experience in healthcare.
• 3–5 years of experience in healthcare or social services.
• 3+ years in medical practice with treatment areas preferred; knowledge of hospital billing and regulatory requirements.
• Strong leadership, communication, and organizational skills; able to supervise staff across locations.
• Maintain strict patient, personnel and financial confidentiality (HIPAA).
• Advanced computer skills including word processing and Excel/Access.

Responsibilities

• Oversee front office functions in cancer service departments including scheduling and patient access.
• Supervise front office staff and ensure effective procedures for check-in, referrals, and records.
• Provide administrative support to department leadership and assist with data for CQI/PI projects.
• Act as EMR superuser for scheduling, registration and patient access functions.
• Coordinate with multidisciplinary team to support patient service delivery goals.
• Attend trainings and participate in staff meetings and departmental committees.

Skills

Leadership

Staff supervision

Communication

HIPAA knowledge

Excel

Education

Associates Degree in healthcare operations

Tools

EMR system

Microsoft Excel

Access

Job description

Cape Cod Hospital in Hyannis, MA, is seeking a Supervisor for the Oncology Office to oversee front desk operations, scheduling, and patient access within medical and radiation oncology.

You will supervise front office staff, ensure efficient templates and procedures, provide data for quality improvement projects, and serve as an EMR superuser to support scheduling and patient registration.

Full time, typically 40 hours per week, with occasional holidays and weekends.