Supervisor, Oncology Office

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA, is seeking a Supervisor for the Oncology Office to oversee front desk operations, scheduling, and patient access within medical and radiation oncology.

You will supervise front office staff, ensure efficient templates and procedures, provide data for quality improvement projects, and serve as an EMR superuser to support scheduling and patient registration.

Full time, typically 40 hours per week, with occasional holidays and weekends.

Qualifications

• Associates Degree or higher in healthcare operations or related field.
• 2–3 years of direct supervisory or lead experience in healthcare.
• 3–5 years of experience in healthcare or social services.
• 3+ years in medical practice with treatment areas preferred; knowledge of hospital billing and regulatory requirements.
• Strong leadership, communication, and organizational skills; able to supervise staff across locations.
• Maintain strict patient, personnel and financial confidentiality (HIPAA).
• Advanced computer skills including word processing and Excel/Access.

Responsibilities

• Oversee front office functions in cancer service departments including scheduling and patient access.
• Supervise front office staff and ensure effective procedures for check-in, referrals, and records.
• Provide administrative support to department leadership and assist with data for CQI/PI projects.
• Act as EMR superuser for scheduling, registration and patient access functions.
• Coordinate with multidisciplinary team to support patient service delivery goals.
• Attend trainings and participate in staff meetings and departmental committees.

Skills

Leadership

Staff supervision

Communication

HIPAA knowledge

Excel

Education

Associates Degree in healthcare operations

Tools

EMR system

Microsoft Excel

Access

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Job Description - Supervisor, Oncology Office (260917-50024613)

Job Description

Supervisor, Oncology Office - ( 260917-50024613 )

Purpose of Position

Oversee the front office functions within the cancer service departments of Cape Cod Hospital, including supervision of front office staff, provider and treatment room scheduling in both medical and radiation oncology.

Description

• Provides and supervises direct reports in the provision of check-in, scheduling and patient access including telephone access activities within the department to ensure the highest level of patient satisfaction. Creates and maintains effective office procedures and systems (i.e. reception, scheduling, referrals, medical record maintenance, supply ordering, etc.). Protects, maintains, and advocates for patient confidentiality.
• Responsible for ensuring provider and treatment templates are appropriate to meet volume needs.
• Provides administrative support to the department manager, director and medical director.
• Responsible for providing compiled data for Continuous Quality Improvement (CQI)/Performance Improvement (PI) projects.
• Acts as an EMR superuser for all scheduling, registration and patient access functions.
• Works as part of a multi-disciplinary team to aid and support the patient’s service delivery plan and goals, including referrals coordination, scheduling of appointments, etc.
• Actively helps coordinate and participates in monthly staff meetings and other staff functions.
• Attends trainings, conferences, and workshops as appropriate for continuing education in the areas of front office management.
• Represents program as requested on internal and external committees to advocate for the service delivery needs of consumers.
• Assumes accountability for other departmental projects and responsibilities as assigned.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.

Qualifications

• Ability to read, write and communicate in English
• Associates Degree (or higher) or equivalent experience in healthcare operations, clinical support services, or related business functions
• Minimum of two (2) to three (3) years of direct supervisory or lead experience including oversight of staff and daily operations
• Three (3) to five (5) years of experience in healthcare or social services
• Minimum of three (3) years of experience in a medical practice with treatment areas preferred; demonstrated knowledge of hospital billing practices and healthcare regulatory requirements
• Excellent leadership, interpersonal, communication, and organizational skills, with demonstrated experience supervising staff across multiple locations
• Ability to interact effectively with diverse high-risk clients and their significant others.
• Ability to maintain strict confidentiality regarding patient, personnel and financial information. (HIPPA)
• Advanced computer skills, including proficiency in word processing and Access and/or Excel

Schedule Details

Full time, 40 Hours Per Week, Monday-Friday, Occasional Holidays and Weekends.

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Hiring Pay Range : $ 0 - $ 0

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.