Oncology: New Patient Concierge & Scheduler

Rocky Mountain Cancer Centers; Plantation (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

401k with company match

Wellness program

Tuition reimbursement

Employee assistance program

Discounts

Job summary

Rocky Mountain Cancer Centers is hiring a Patient Access Coordinator to manage new patient referrals, registrations, and scheduling in a fast-paced oncology setting. You will verify benefits, collect demographics, and coordinate with clinical teams to ensure timely, compassionate onboarding.

Role requires attention to detail, knowledge of PMS/EHR, and strong communication. Onsite work in a cancer center with HIPAA compliance and ongoing training.

Qualifications

• High School diploma or equivalent required.
• 2 years patient access/referral management experience preferred with progressive responsibility or equivalent.
• Knowledge of multiple PMS and EHR platforms preferred.
• Knowledge of healthcare workflows and referral management best practices.
• Experience with Microsoft Office Products (Outlook, Word, Teams, Excel) required.
• Proficiency with medical terminology and insurance benefits/eligibility verification.
• Must complete onboarding courses within 45 days of position.

Responsibilities

• Serve as liaison between referring providers, clinical teams, and new patients to coordinate care.
• Manage full continuum of new patient referrals, prioritize and triage per standards.
• Follow up with providers to obtain missing medical records and documentation.
• Collect and verify patient demographics, insurance, and referral info for registration.
• Conduct eligibility and benefits investigations to support financial transparency.
• Provide patients with clear appointment logistics and preparation instructions.
• Distribute and review new patient paperwork and educational resources.
• Maintain and adjust physician schedules to efficiently schedule new patients.
• Ensure patient records are accurate in the system and ready for clinical review.
• Escalate time-sensitive issues to appropriate department for timely resolution.

Skills

Patient intake

Insurance verification

Communication

Scheduling

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Practice management system (PMS)

EHR systems

Microsoft Office

Job description

Rocky Mountain Cancer Centers is hiring a Patient Access Coordinator to manage new patient referrals, registrations, and scheduling in a fast-paced oncology setting. You will verify benefits, collect demographics, and coordinate with clinical teams to ensure timely, compassionate onboarding.

Role requires attention to detail, knowledge of PMS/EHR, and strong communication. Onsite work in a cancer center with HIPAA compliance and ongoing training.