Oncology New Patient Concierge Scheduler

The US Oncology Network; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

The US Oncology Network is hiring a New Patient Coordinator for the Arlington Cancer Center North in Arlington, TX. This full-time role supports patient intake, scheduling, and records management within a busy oncology clinic.

Responsibilities include coordinating referrals, verifying insurance, and maintaining accurate patient data while upholding HIPAA and compliance standards. The position requires strong communication and MS Office proficiency.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic’s first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer calls, take messages, and respond to routine inquiries.
• Follow up on missing medical records and test results from referring providers.
• Verify and register patient accounts in the practice management system.

Skills

PMS & EHR

Microsoft Office

Medical terminology

Education

High School diploma

Job description

The US Oncology Network is hiring a New Patient Coordinator for the Arlington Cancer Center North in Arlington, TX. This full-time role supports patient intake, scheduling, and records management within a busy oncology clinic.

Responsibilities include coordinating referrals, verifying insurance, and maintaining accurate patient data while upholding HIPAA and compliance standards. The position requires strong communication and MS Office proficiency.