New Patient Access Coordinator

Texas Oncology; Arlington (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Texas Oncology in Arlington is seeking a New Patient Coordinator to join the Arlington Cancer Center North team. This full-time role supports patient intake, scheduling, and insurance processing, ensuring a smooth first visit for new patients. Hours are 8:30 a.m.

to 5:00 p.m., Monday through Friday, with a focus on accuracy and HIPAA compliance. The position requires strong communication skills, familiarity with PMS/EHR systems, and a customer-service mindset to coordinate referrals, verify

Qualifications

• High School diploma or equivalent required.
• Two+ years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must complete onboarding courses within 45 days of occupying position.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic's first contact.
• Assess patient needs to prioritize referrals.
• Answer calls, take messages and respond to inquiries.
• Follow-up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions.
• Maintain and update physician schedules; accommodate scheduling requests.
• Maintain confidentiality per HIPAA; other duties as assigned.

Skills

Revenue cycle experience

Patient access experience

Healthcare knowledge

Microsoft Office (Outlook, Word, Teams

Medical terminology

Onboarding/training within 45 days

Education

High School diploma or equivalent

Tools

PMS platforms

EHR platforms

Microsoft Office Suite

Job description

Texas Oncology in Arlington is seeking a New Patient Coordinator to join the Arlington Cancer Center North team. This full-time role supports patient intake, scheduling, and insurance processing, ensuring a smooth first visit for new patients. Hours are 8:30 a.m.

to 5:00 p.m., Monday through Friday, with a focus on accuracy and HIPAA compliance. The position requires strong communication skills, familiarity with PMS/EHR systems, and a customer-service mindset to coordinate referrals, verify