Oncology Front Desk Concierge & Scheduling

OneOncology, LLC; Fountain Valley (CA); Vor Ort; USD 32.000 - 33.000; Vollzeit

Zusammenfassung

The Los Angeles Cancer Network, affiliated with OneOncology, is seeking a Front Desk Receptionist to greet patients and answer calls for the Los Angeles Cancer Network. This role also provides front office support and ensures smooth patient flow and confidentiality.

Responsibilities include coordinating appointments, handling insurance verification, registering patients, and assisting in front office tasks while delivering exceptional customer service and accurate record-keeping in the EMR

Qualifikationen

• Vietnamese fluency with translation capability
• Excellent customer service skills
• Medical terminology specific to Oncology/Hematology
• Basic computer knowledge
• Experience in Oncology/Hematology preferred

Aufgaben

• Greet and direct patients and visitors
• Gatekeeping responsibilities
• Register and assist patient check-out
• Collect co-payments and reconcile cash
• Schedule and update appointments, transfusions, and tests
• Answer phones and triage messages for medical staff
• Maintain front office supplies and cleanliness
• Ensure patient confidentiality
• Provide exceptional customer service
• Document accurately in the EMR system
• Assist in training new front desk staff
• Maintain accurate appointment records
• Sort incoming mail
• Verify patient insurance and update billing staff

Kenntnisse

Vietnamese fluency

Customer service

Medical terminology

Basic computer knowledge

Oncology experience

Jobbeschreibung

The Los Angeles Cancer Network, affiliated with OneOncology, is seeking a Front Desk Receptionist to greet patients and answer calls for the Los Angeles Cancer Network. This role also provides front office support and ensures smooth patient flow and confidentiality.

Responsibilities include coordinating appointments, handling insurance verification, registering patients, and assisting in front office tasks while delivering exceptional customer service and accurate record-keeping in the EMR