Front Desk Receptionist

OneOncology; Fountain Valley (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

The Los Angeles Cancer Network, affiliated with OneOncology, is seeking a Front Desk Receptionist to greet patients and answer calls for the Los Angeles Cancer Network. This role also provides front office support and ensures smooth patient flow and confidentiality.

Responsibilities include coordinating appointments, handling insurance verification, registering patients, and assisting in front office tasks while delivering exceptional customer service and accurate record-keeping in the EMR

Qualifications

• Vietnamese fluency with translation capability
• Excellent customer service skills
• Medical terminology specific to Oncology/Hematology
• Basic computer knowledge
• Experience in Oncology/Hematology preferred

Responsibilities

• Greet and direct patients and visitors
• Gatekeeping responsibilities
• Register and assist patient check-out
• Collect co-payments and reconcile cash
• Schedule and update appointments, transfusions, and tests
• Answer phones and triage messages for medical staff
• Maintain front office supplies and cleanliness
• Ensure patient confidentiality
• Provide exceptional customer service
• Document accurately in the EMR system
• Assist in training new front desk staff
• Maintain accurate appointment records
• Sort incoming mail
• Verify patient insurance and update billing staff

Skills

Vietnamese fluency

Customer service

Medical terminology

Basic computer knowledge

Oncology experience

Job description

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support for the front office area.

Responsibilities

• Greet and direct patients and visitors
• Gate Keeping
• Patient registration/check-out
• Collect co-payments and deductibles. Reconcile daily cash report
• Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
• Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
• Maintain supplies and cleanliness of the front office
• Ensure maintenance of patient confidentiality
• Demonstrate exceptional customer service skills in the performance of work assignments and duties
• Accurately document in the EMR system
• Training new hires on the process and procedures of the practice
• Maintain accurate records for all appointments scheduled for providers
• Sorts incoming mail
• Verifies patient’s insurance information and updates billing staff if any changes

Key Competencies

• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrates exceptional assessment, critical thinking, and customer service skills
• Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
• Ability to seek out resources independently and work collaboratively
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to multitask efficiently
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others

Qualifications

• Fluent in Vietnamese (experience with translating)
• Great Customer Service Skills
• Medical Terminology-Oncology/Hematology Specific
• Basic computer knowledge
• Previous Oncology/ Hematology experience preferred

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location.

Base Salary Range: $23.00 to $24.00 per hour