Oncology Front Desk Concierge

Los Angeles Cancer Network; Fountain Valley (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Los Angeles Cancer Network is seeking a Front Desk Receptionist to greet patients, manage calls, and support front-office operations in a fast-paced oncology/hematology environment. Fluent Vietnamese is required for translation, with strong customer service skills and basic computer knowledge.

The role includes verifying insurance, scheduling appointments, and documenting in the EMR, while maintaining confidentiality and professionalism for our OneOncology-affiliated practice.

Qualifications

• Fluent in Vietnamese with translation experience.
• Excellent customer service skills.
• Knowledge of oncology/hematology medical terminology.
• Basic computer skills.
• Previous oncology/hematology experience preferred.

Responsibilities

• Greet and direct patients and visitors.
• Gate keeping and triage messaging.
• Patient registration and check-out.
• Collect co-pays and deductibles; reconcile daily cash.
• Schedule and update appointments, transfusions, and tests.
• Answer calls; direct inquiries; record messages.
• Maintain front office supplies and cleanliness.
• Ensure patient confidentiality.
• Document accurately in the EMR system.
• Train new hires on practice processes and procedures.
• Maintain records for all provider appointments.
• Sort incoming mail.
• Verify insurance information; update billing staff as needed.

Skills

Fluent in Vietnamese

Great Customer Service Skills

Medical Terminology-Oncology/Hematolog

Basic computer knowledge

Previous Oncology/Hematology exp

Job description

Los Angeles Cancer Network is seeking a Front Desk Receptionist to greet patients, manage calls, and support front-office operations in a fast-paced oncology/hematology environment. Fluent Vietnamese is required for translation, with strong customer service skills and basic computer knowledge.

The role includes verifying insurance, scheduling appointments, and documenting in the EMR, while maintaining confidentiality and professionalism for our OneOncology-affiliated practice.