Oncology Front Desk: Patient Concierge & Registration

OneOncology; Fountain Valley (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

The Los Angeles Cancer Network, affiliated with OneOncology, is seeking a Front Desk Receptionist in Fountain Valley, CA. This role greets patients, handles telephone inquiries, and provides essential front office support while ensuring privacy and courteous service.

Responsibilities include patient registration, scheduling, insurance verification, and basic billing support, with a pay rate of $23–$24 per hour.

Qualifications

• Fluent in Vietnamese (experience with translating)
• Great Customer Service Skills
• Medical Terminology-Oncology/Hematology Specific
• Basic computer knowledge
• Previous Oncology/ Hematology experience preferred

Responsibilities

• Greet and direct patients and visitors
• Gate Keeping
• Patient registration/check-out
• Collect co-payments and deductibles
• Reconcile daily cash report
• Schedule and update patient appointments, blood transfusions, and diagnostic tests
• Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message
• Record accurate and complete messages when necessary
• Maintain supplies and cleanliness of the front office
• Ensure maintenance of patient confidentiality
• Demonstrate exceptional customer service skills in the performance of work assignments
• Accurately document in the EMR system
• Training new hires on the process and procedures of the practice
• Maintain accurate records for all appointments scheduled for providers
• Sorts incoming mail
• Verifies patient's insurance information and updates billing staff if any changes

Skills

Vietnamese language (translator)

Customer service

Medical terminology

Basic computer skills

Job description

The Los Angeles Cancer Network, affiliated with OneOncology, is seeking a Front Desk Receptionist in Fountain Valley, CA. This role greets patients, handles telephone inquiries, and provides essential front office support while ensuring privacy and courteous service.

Responsibilities include patient registration, scheduling, insurance verification, and basic billing support, with a pay rate of $23–$24 per hour.