Oncology Concierge Technician - Pharmacy

Onco360; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Quarterly Incentive Bonus

Referral Incentive Program

Company Paid Life Insurance; and Short

Job summary

Onco360 Oncology Pharmacy is seeking an Oncology Concierge Technician in Louisville, KY to join a mission-driven team. This full-time role offers remote work opportunities and a starting wage of $22.00/hr with a sign-on bonus for qualifying dates.

You will assist pharmacists, resolve patient inquiries, coordinate deliveries, and ensure program compliance while supporting various manufacturer programs and REMS requirements.

Qualifications

• High School Diploma or GED required.
• 1+ years of pharmacy experience.
• Strong communication and customer service skills.
• Familiarity with pharmacy terminology, sig codes, and basic math.
• State license/registration as Pharmacy Technician (where applicable).

Responsibilities

• Provide first-call resolution for patient and provider inquiries.
• Coordinate medication deliveries and collect co-payments.
• Assist with dispensing and ensure compliance with regulations.
• Support implementation of manufacturer programs and HUB enrollment.

Skills

Customer service

Communication

Organization

Pharmacy terminology

Attention to detail

Education

High School Diploma or GED

Job description

Location: Louisville, KY

Job Id:5736

# of Openings:1

Oncology Concierge Technician – Onco360 Pharmacy
Louisville, KY | Full-Time | Starting at $22.00/hr and up

Sign-On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule: Monday–Friday; 9:30 AM - 5:00 PM ET,

10:00 AM - 6:30 PM ET, 10:30 AM - 7:00 PM ET, 11:00 AM - 7:30 PM ET.

Join a mission-driven team making a difference in the lives of cancer patients.

Onco360 Pharmacy is seekingOncology Concierge Techniciansto join our dedicated team in Woodridge, IL. This is a full-time position, Remote Work opportunity.

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Why Join Us?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

• A career with purpose: Help patients access life‑saving medications.
• Supportive culture: We valueteamwork, respect, integrity, and passion.
• Growth opportunities: We invest in your professional and personal development.

What You’ll Do

The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.

How You’ll Do This

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support- Coordinate medication deliveries and collect co‑payments. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

What You Bring

Required:

• High School Diploma or GED
• 1+ years of pharmacy experience
• Strong communication, organizational, and customer service skills
• Self‑motivated, organized, detail‑oriented, and adaptable to changing priorities
• Pharmacy or healthcare‑related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Pharmacy Technician State License/Registration (per State Board of Pharmacy).
• Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA).

Preferred:

• 3+ years pharmacy experience
• Specialty pharmacy experience