Oncology Concierge Technician - Pharmacy

Onco360 Oncology Pharmacy; Waltham (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k with match

Paid time off

Tuition reimbursement

Quarterly incentive bonus

Referral incentive program

Company paid life insurance

Short/long-term disability

Job summary

Onco360 Pharmacy in Waltham, MA is seeking an Oncology Concierge Technician to join our mission-driven team. This full-time role supports pharmacists and patient care, handling dispensing assistance, inquiries, and program compliance, with a remote work option.

You will provide first-call resolution, coordinate deliveries, collect co-pays, and navigate manufacturer programs. A High School diploma, 1+ year pharmacy experience, and pharmacy license are required; we offer benefits including 401k

Qualifications

• High School Diploma or GED.
• 1+ years of pharmacy experience.
• Strong communication and customer service skills.
• Familiarity with pharmacy terminology and sig codes.
• Pharmacy Technician State License/Registration.
• CPhT certification preferred in some states.

Responsibilities

• Provide first-call resolution for patient and provider inquiries.
• Coordinate medication deliveries and collect co-pays by phone.
• Triage calls to appropriate departments.
• Understand manufacturer programs and concierge services.
• Assist with dispensing specialty medications under supervision.
• Ensure compliance with REMS and pharmacy regulations.
• Support team with related tasks as needed.

Skills

Communication

Organizational skills

Customer service

Education

High School Diploma or GED

Job description

Oncology Concierge Technician – Onco360 Pharmacy

Waltham, MA | Full-Time | Starting at $24.00/hr and up

Location: Waltham, MA

Job Id:5735

# of Openings:1

Sign-On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule: Monday–Friday; 9:30 AM - 5:00 PM ET,

10:00 AM - 6:30 PM ET, 10:30 AM - 7:00 PM ET,11:00 AM - 7:30 PM ET.

Join a mission-driven team making a difference in the lives of cancer patients.

Onco360 Pharmacy is seekingOncology Concierge Techniciansto join our dedicated team in Waltham, MA. This is a full-time position, Remote Work opportunity.

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Why Join Us?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

• A career with purpose: Help patients access life-saving medications.
• Supportive culture: We valueteamwork, respect, integrity, and passion.
• Growth opportunities: We invest in your professional and personal development.

What You’ll Do

The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.

How You’ll Do This

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

What You Bring

Required:

• High School Diploma or GED
• 1+ years of pharmacy experience
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Pharmacy Technician State License/Registration (per State Board of Pharmacy)
• Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Preferred:

• 3+ years pharmacy experience
• Specialty pharmacy experience