Oncology Concierge Technician - Pharmacy

Onco360; Buffalo (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with match

Paid Time Off & Holidays

Tuition Reimbursement

Quarterly Incentive Bonus

Referral Incentive Program

Company Paid Life Insurance

Job summary

Onco360 Pharmacy is seeking an Oncology Concierge Technician in Buffalo, NY. This full-time role supports pharmacists, assists with dispensing specialty medications, and resolves patient and provider inquiries while ensuring compliance with pharmacy regulations.

You will coordinate deliveries, collect co-pays, and support HUB enrollment opportunities, all within REMS and manufacturer program requirements; strong communication and organization skills are essential.

Qualifications

• High School Diploma or GED is required.
• 1+ years of pharmacy experience.
• Pharmacy Technician State License/Registration as applicable by state.

Responsibilities

• Provide first-call resolution for patient and provider inquiries; triage to appropriate departments.
• Coordinate medication deliveries and collect co-pays via phone; use first-call resolution practices.
• Understand Manufacturer programs and Concierge Services requirements.
• Assist with dispensing specialty medications and ensuring regulatory compliance.

Education

High School Diploma or GED

Job description

Location: Buffalo, NY

Job Id:5733

# of Openings:1

Oncology Concierge Technician – Onco360 Pharmacy

Buffalo, NY | Full-Time | Starting at $21.00/hr and up

Sign-On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule

Monday–Friday; 9:30 AM - 5:00 PM ET, 10:00 AM - 6:30 PM ET, 10:30 AM - 7:00 PM ET, 11:00 AM - 7:30 PM ET.

Join a mission-driven team making a difference in the lives of cancer patients.

Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Buffalo, NY. This is a full-time position, Remote Work opportunity.

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Why Join Us?

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

• A career with purpose: Help patients access life-saving medications.
• Supportive culture: We value teamwork, respect, integrity, and passion.
• Growth opportunities: We invest in your professional and personal development.

What You’ll Do

The Oncology Concierge Technician supports pharmacists and pharmacy operations by assisting with dispensing specialty medications, resolving patient and provider inquiries, and ensuring compliance with pharmacy regulations and manufacturer programs.

How You’ll Do This

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support- Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

What You Bring

Required

• High School Diploma or GED
• 1+ years of pharmacy experience
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
• Pharmacy Technician State License/Registration (per State Board of Pharmacy).
• Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA).

Preferred

• 3+ years pharmacy experience
• Specialty pharmacy experience