Oncology Clinic Admin & Patient Care Specialist

VCU Health; Richmond (VA); On-site; USD 23,000 - 36,000; Full time

Job summary

VCU Health is seeking a Medical Office Representative to support ambulatory clinics and ensure smooth outpatient flow. You will handle routine documentation, manage faxes, and coordinate scheduling and insurance verifications to maintain high patient satisfaction.

The role emphasizes teamwork with providers and clinical staff, with responsibilities spanning from administrative tasks to direct patient interaction in a fast-paced outpatient setting.

Qualifications

• Education: High school diploma or equivalent.
• Certification preferred: Medical Office Administration or related field.
• Experience: 1 year customer service; medical office experience preferred.

Responsibilities

• Serve as a point of contact for patients within the Outpatient/Ambulatory Services network.
• Draft routine documentation for provider review (work/school notes, FMLA, referral forms, disability forms).
• Manage incoming faxed documents and scan into the Electronic Health Record (EHR).
• Complete new patient referrals and schedule patients into the correct clinic.
• Obtain insurance verification and/or prior authorization as needed.
• Schedule follow-up appointments based on clinical recommendations.

Skills

Customer service

Typing

Medical terminology

Microsoft Word

Microsoft Excel

Office procedures

Shorthand/speedwriting

Telephone protocol

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Windows

Job description

VCU Health is seeking a Medical Office Representative to support ambulatory clinics and ensure smooth outpatient flow. You will handle routine documentation, manage faxes, and coordinate scheduling and insurance verifications to maintain high patient satisfaction.

The role emphasizes teamwork with providers and clinical staff, with responsibilities spanning from administrative tasks to direct patient interaction in a fast-paced outpatient setting.