Oncology Patient Care Concierge — Remote (ET)

Care Sherpa, LLC.; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Care Sherpa, LLC is seeking an Oncology Cancer Support Sherpa in the Eastern Time Zone to greet prospective patients, provide information, and guide them to the next steps in the care process.

This 100% remote, work-from-home role handles inbound calls and chats, helps schedule mammograms, and builds trusted relationships with patients and clinical staff while delivering compassionate service.

Qualifications

• LOVE helping and building relationships with people from all walks of life.
• Preferred prior experience as a patient or caregiver in Oncology.
• Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.
• Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful patient experiences that result in high satisfaction and loyalty.
• Utilizes appropriate techniques to gain consistent access and build strong relationships with Care Sherpa customers and office staff over the telephone and through video interaction.
• Superior communication skills with a professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.
• Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously.
• CRM experience or other database data entry experience is preferred.
• Associate's degree or some college coursework completed preferred

Responsibilities

• Handle inbound calls from interested breast health cancer patients.
• Help women schedule their mammograms.
• Educate patients on provider value over phone, text/SMS, and chat.
• Provide exceptional service and build relationships with patients and staff.
• Maintain accurate data in CRM or databases.

Skills

Communication skills

Customer service

Typing / computer skills

CRM experience

Multitasking

Education

Associate's degree or some college coursework

Job description

Care Sherpa, LLC is seeking an Oncology Cancer Support Sherpa in the Eastern Time Zone to greet prospective patients, provide information, and guide them to the next steps in the care process.

This 100% remote, work-from-home role handles inbound calls and chats, helps schedule mammograms, and builds trusted relationships with patients and clinical staff while delivering compassionate service.