Oncology Appointment & Call Center Specialist

Astera Cancer Care; Hillmont (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Clearview Cancer Institute in north Alabama seeks a Telephone Operator/Centralized Scheduler to support Oncology Specialties by handling high volumes of calls and routing to the right staff. You will confirm, cancel, and reschedule appointments, and perform reminder calls in a fast-paced clinical office.

Requires a high school diploma or equivalent; prior medical office experience is preferred. Excellent telephone etiquette, organization, and multitasking are essential to ensuring patient access

Qualifications

• High school diploma or equivalent.
• Experience in medical office setting preferred.
• Strong communication skills and patient-focused service required.

Responsibilities

• Answer a high volume of calls and transfer or take detailed messages according to standards.
• Maintain detailed and accurate call records and route information to the appropriate staff.
• Schedule, confirm, cancel, and reschedule patient appointments; provide reminders and no-show follow-ups.
• Operate office equipment and basic software to document and transmit information as needed.

Skills

Telephone etiquette

Organization

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Clearview Cancer Institute in north Alabama seeks a Telephone Operator/Centralized Scheduler to support Oncology Specialties by handling high volumes of calls and routing to the right staff. You will confirm, cancel, and reschedule appointments, and perform reminder calls in a fast-paced clinical office.

Requires a high school diploma or equivalent; prior medical office experience is preferred. Excellent telephone etiquette, organization, and multitasking are essential to ensuring patient access