Onboarding & Trial Lead - NYC (On-site)

raydar; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Unlimited paid time off

Commuting benefit

Job summary

raydar is seeking a Customer Onboarding Specialist to guide new accounts through the initial trial period, tailor product configurations, and own trial outcomes. You will teach users how to maximize value, resolve issues quickly, and build reusable materials to scale onboarding.

The role requires on-site work in New York City five days a week, with a strong emphasis on client interaction, problem-solving, and contributing to a fast-growing company.

Qualifications

• Experience in consulting, investment banking, private equity or a well-regarded high-growth company.
• Excellent customer-facing skills and an empathetic manner.
• Able to work on-site in New York City five days a week.
• Eagerness to join an early-stage company, speak with clients and work hard.

Responsibilities

• Lead kickoff and one-on-one setup sessions, teaching users how to get value from the product.
• Own trial outcomes by understanding account priorities and adjusting configurations.
• Investigate product issues, gather evidence and guide improvements with engineers.
• Build automations, guides and playbooks to speed onboarding and consistency.
• Document ROI for accounts and lead closing conversations.

Skills

Customer-facing skills

Empathy

On-site work

Education

Degree from a highly regarded university

Job description

raydar is seeking a Customer Onboarding Specialist to guide new accounts through the initial trial period, tailor product configurations, and own trial outcomes. You will teach users how to maximize value, resolve issues quickly, and build reusable materials to scale onboarding.

The role requires on-site work in New York City five days a week, with a strong emphasis on client interaction, problem-solving, and contributing to a fast-growing company.