Senior Trial Operations Leader: AI-Driven Workflows

SuperDial; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Equity

Unlimited PTO

Parental leave 16 weeks

Job summary

SuperDial is seeking an Operations Lead in New York, NY with a hybrid in-office model. You will own the customer trial experience—from intake to deployment handoff—working with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to scope, measure, and translate trials into insights.

This role requires turning ambiguity into structured, scalable processes and leveraging AI-enabled workflows to improve efficiency.

Qualifications

• 7+ years of relevant experience in operations, strategy and operations, product operations, implementation, technical solutions, customer operations, consulting, or another execution-heavy environment.
• Experience owning complex workflows, customer deployments, internal systems, operational processes, or cross-functional initiatives end-to-end.
• Experience operating in a customer-facing or commercially visible environment where quality, speed, communication, and outcomes all matter.
• Strong ability to define metrics, diagnose quality or performance issues, and communicate outcomes clearly.
• Demonstrated ability to work cross-functionally across Sales, Customer Success, Product, Engineering, Quality, or Operations.
• Strong analytical judgment and comfort using spreadsheets, dashboards, structured analysis, or operational data to investigate problems and drive decisions.
• Experience using AI tools, automation, dashboards, spreadsheets, or workflow systems to improve operational quality, speed, visibility, or repeatability.

Responsibilities

• Own trial execution from intake to deployment handoff, ensuring clear scope and measurable outcomes.
• Track trial metrics and surface actionable insights for customers and internal teams.
• Drive cross-functional actions to fix issues affecting trial performance and handoffs to deployment.
• Build repeatable AI-enabled workflows, templates, and playbooks to reduce manual effort and scale operations.

Skills

Operations leadership

Cross-functional collaboration

Data analysis

Process design

AI-enabled workflows

Tools

AI tools

Job description

SuperDial is seeking an Operations Lead in New York, NY with a hybrid in-office model. You will own the customer trial experience—from intake to deployment handoff—working with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to scope, measure, and translate trials into insights.

This role requires turning ambiguity into structured, scalable processes and leveraging AI-enabled workflows to improve efficiency.