Onboarding Training Team Lead - Lead, Coach & Optimize

Claire Manufacturing/Dandy; Northern (KY); Hybrid; USD 82,000 - 97,000; Full time

Benefits offered by this job

Healthcare

Dental care

Mental health support

Parental planning resources

Retirement savings

Paid time off

Job summary

Dandy is hiring a Training Team Lead to supervise frontline Trainers, elevate onboarding for customers, and drive performance and engagement across the team. This role combines leadership, coaching, and process optimization to deliver a best-in-class experience for our dental practices.

Ideal candidates are proactive, data-driven leaders with strong communication skills, capable of owning team performance, operational efficiency, and customer satisfaction in a fast-growing environment.

Qualifications

• 3+ years in fast-paced environments such as startups, consulting, or tech.
• 2+ years of direct people management experience as a titled manager.
• Proven ability to manage and develop a team, driving measurable performance improvements.
• Hands-on problem solver with a passion for customer success and operational efficiency.
• Strong communication and collaboration skills, with the ability to work effectively across teams.
• Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
• Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

Responsibilities

• Lead and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.
• Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members’ professional growth.
• Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement.
• Foster a positive, collaborative team environment that prioritizes customer success and operational excellence.
• Develop and execute enablement strategies to enhance team skills, knowledge, and performance.
• Manage team schedules, including PTO and holiday coverage, to ensure seamless operations.
• Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements.
• Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.
• Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams.
• Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement.
• Analyze team and customer performance data to inform decision-making and improve the onboarding process.
• Execute training strategies that align with company goals and maximize the team’s capacity and impact.
• Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

Skills

People management

Data-driven

Communication

Team leadership

Onboarding

Process improvement

Salesforce

SFDC Scheduler

Zendesk

Portal

Tools

Salesforce

SFDC Scheduler

Zendesk

Portal

Job description

Dandy is hiring a Training Team Lead to supervise frontline Trainers, elevate onboarding for customers, and drive performance and engagement across the team. This role combines leadership, coaching, and process optimization to deliver a best-in-class experience for our dental practices.

Ideal candidates are proactive, data-driven leaders with strong communication skills, capable of owning team performance, operational efficiency, and customer satisfaction in a fast-growing environment.