Onboarding Specialist I

J.B. Hunt Transport; Lowell (AR); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

401(k) retirement plan

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Job summary

A national transportation company is seeking an Onboarding Specialist I to manage the onboarding process for commercial drivers. Responsibilities include developing relationships with driver applicants, ensuring all documentation complies with DOT requirements, and facilitating their travel arrangements. The ideal candidate should have strong communication skills, at least 1 year of relevant experience, and basic knowledge of Microsoft Office. This full-time position offers comprehensive benefits and is located in Lowell, Arkansas.

Qualifications

• 1 year of related experience in a fast-paced office or call center.
• Aptitude to learn new computer programs quickly.
• Ability to perform in a fast-paced environment while managing multiple priorities.
• Aptitude to learn new computer programs quickly.

Responsibilities

• Develop and maintain relationships with driver-applicants.
• Document all contact with driver-applicants to improve communications.
• Request and provide travel arrangements for driver applicants.
• Order pre-employment drug tests to ensure DOT and company standards are met.
• Gather and communicate pertinent information for safety, operations, and compliance teams.

Skills

Effective written and verbal communication

Basic time management skills

Critical thinking and problem-solving

Interpersonal skills in a team environment

Education

GED, High School

Tools

Microsoft Office

Dynamics or ATS

Job description

Overview

Job Title: Onboarding Specialist I

Department: Human Resources

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary: Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

Job Description

Key Responsibilities:

• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process
• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers & operations personnel) for potential details and hotel arrangements
• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center

Qualifications

Minimum Qualifications:

• Ability to provide effective written and verbal communication
• 1 year of related experience, such as in a fast-paced office or call center
• Basic experience in Microsoft Office Programs
• Aptitude to learn new computer programs quickly

Preferred Qualifications:

• Experience with Dynamics or ATS (Applicant Tracking Systems)

Skills and Abilities:

• Written and verbal communication skills
• Basic time management skills
• Ability to influence across multiple levels
• Ability to think critically, problem solve, and troubleshoot
• Ability to remain professional during difficult conversations
• Ability to perform in a fast-paced environment while managing multiple priorities
• Provide superior service resulting in a favorable perception of the Company
• Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems
• Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED, High School

Work Experience

Clerical/Administrative

Job Opening ID: 00613265 Onboarding Specialist I (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.