Onboarding Specialist

LegalZoom.com, Inc.; Reno (NV); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401k with matching contributions

Short-Term/Long-Term Disability Insurance

Fringe lifestyle benefits up to $250

Medical, financial, and other benefits

Job summary

LegalZoom.com, Inc. is seeking an Onboarding Specialist in Reno, NV. This role is crucial for guiding new online buyers in launching and growing their businesses, providing expert consultation on long-term solutions, and fostering strong client relationships.

The incumbent will be responsible for welcoming clients, analyzing feedback, and ensuring exceptional customer service. Applicants should have at least 3 years of sales experience and a passion for helping clients succeed.

Qualifications

• At least 3 years of experience in sales, preferably phone sales.
• Ability to connect with clients and provide exceptional service.
• Willingness to grow and adapt to new tools and systems.

Responsibilities

• Welcome and guide new online buyers in launching their businesses.
• Provide expert consulting on business solutions and legal packages.
• Build relationships with clients for mutual growth.

Skills

Sales experience (3+ years)

Customer relationship building

Tech-savvy

Goal-driven and self-motivated

Collaborative team player

Job description

Overview

The Onboarding Specialist is responsible for guiding new online buyers through launching and growing their business with Inc. Authority, providing expert consultation on long-term business solutions, and building strong client relationships to ensure long-term satisfaction and mutual growth.

This position will be onsite at our Reno, NV office.

Responsibilities

• Welcome and guide new online buyers to Inc. Authority, helping them launch and grow their businesses.
• Provide expert consulting on long-term business solutions, including legal packages and bundles.
• Build strong relationships with existing clients to create opportunities for growth - both for them and your team.
• Analyze customer feedback to develop new techniques for ensuring long-term client satisfaction.
• Provide outstanding customer service, ensuring every client feels valued and heard.

Qualifications

• A goal-driven and self-motivated professional who thrives in a fast-paced, high-energy environment.
• A team player who enjoys collaborating and building relationships with both clients and colleagues.
• A sales-savvy individual with at least 3 years of experience in sales (phone sales preferred).
• Open to growth and coaching, with a desire to continually improve and achieve more.
• Someone who loves people—you’re great at connecting with others and providing exceptional service.
• You’re tech-savvy with basic computer skills and can quickly adapt to new tools and systems.

Benefits

• Actual compensation will depend on several factors but the annual average salary is around $60,000.
• 401k, with matching contributions.
• Short-Term/Long-Term Disability Insurance.
• Plus other wellness benefits to include: fringe lifestyle benefits up to $250.
• Medical, financial, and other benefits.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.