Customer Support Specialist

Inc Authority; United States; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short-Term/Long-Term Disability

Fertility benefits

Mental Health support

One Medical

Job summary

Inc Authority is seeking a Customer Service Agent to assist business owners with LLC formation and startup consulting. Youll be the first contact, answering questions and guiding clients to the best solutions to launch and grow their business.

This onsite role in Reno, NV requires strong communication, CRM skills, and a client-first mindset. The position offers comprehensive benefits and opportunities for growth within the company.

Qualifications

• Excellent phone communication skills.
• At least 1 year of experience in a client facing position.
• Ability to read and write Spanish (preferred).
• Ability to navigate a CRM system and use a headset.
• Basic computer skills: typing and MS Office.
• Professional, career-minded professional with a can-do attitude.
• Professional appearance and demeanor.

Responsibilities

• Advise business owners about services and provide customized solutions.
• Demonstrate knowledge of Inc Authority products and services to identify customer needs.
• Assist with startup consultation to increase customer satisfaction.
• Communicate professionally with customers and internal teams.
• Maintain accurate records of daily activity and customer contact.

Skills

Phone communication

Client-facing experience

Spanish language

CRM proficiency

MS Office

Positive attitude

Professional appearance

Team player

Education

No formal degree required

Tools

CRM System

Headset

Microsoft Office

Job description

Description

Position at Inc Authority

About Inc Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

Overview

Join our team as a Customer Service Agent, providing expert assistance to business owners in LLC formation and startup consulting. You’ll be the first point of contact for business owners, answering questions, and ensuring clients receive the best possible experience. In this position you will talk to business owners to offer custom solutions and business formation support to get their business launched and ready to grow!

This position will be onsite at our Reno, NV office.

You will

• Advise business owners who inquire about our services guiding them toward customized solutions
• Possess strong knowledge of Inc Authority products and services to identify customer’s needs when qualifying them (training provided)
• Demonstrate an aptitude for business startup consultation and customer assistance to increase customer satisfaction
• Communicate effectively and professionally in all forms of communication with both potential customers and internal team members
• Maintain complete and accurate records of all daily activity and customer contact

You have

• Excellent Phone Communication Skills
• At least 1 year of experience in a client facing position
• Ability to read and write Spanish proficiently (preferred not required)
• Ability to navigate a CRM System and use a headset
• Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
• Career-Minded Professional
• A Passion for Helping Others with a Positive, Can-Do Attitude
• Professional Appearance and Demeanor

Actual compensation will depend on several factors, but the annual average compensation is around $34,000

You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  • Fertility
  • Mental Health
  • One Medical
  • Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.