Outbound Sales Manager

LegalZoom; Reno (NV); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Paid Time Off

Job summary

Inc Authority in Reno is seeking a Manager, Sales to lead the Inc Authority / Formation Nation Reno-based sales organization, driving revenue growth and delivering high-quality customer experiences in an onsite call center.

You will develop frontline leaders and sales teams handling inbound, outbound, renewals, and consultative sales, align with LegalZoom governance, use data to run the business, and foster a high-performance, inclusive culture during integration.

Qualifications

• 5+ years leading sales leaders in a high-volume call center.
• Experience owning revenue targets and forecasting.
• Proven ability to manage multiple sales motions (inbound/outbound/renewals).
• Experience with compliance and sales ethics.

Responsibilities

• Achieve annual revenue goals across multiple sales motions.
• Lead frontline leaders and sales teams, set expectations, coach, and ensure policy adherence.
• Design and execute sales strategies for inbound, outbound, renewals, and upsell.
• Use KPI data to drive staffing, coaching, and processes.
• Collaborate with RevOps, Finance, Marketing, Product, HR on initiatives.
• Lead change management during integration and automate tooling updates.

Skills

Sales leadership

Forecasting & analytics

Cross-functional collaboration

People management

Customer-centric focus

Change management

Education

Bachelor’s degree in Business or related field

Tools

CRM systems

Dialer/telephony tools

Sales analytics dashboards

Job description

Description

About Inc Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

The role is onsite at our Reno office.

Overview

The Manager, Sales will lead our Inc Authority / Formation Nation Reno-based sales organization, driving predictable revenue growth and high-quality customer experiences across multiple sales motions in an onsite call center environment.

You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels, ensuring alignment with LegalZoom’s job architecture, sales compensation structure, and operating model.

In this role, you will translate Formation Nation and LegalZoom business goals into clear execution plans, use data to run the business, and champion a high-performance, inclusive culture that supports both results and development.

You will also be a key leader in our ongoing integration journey, helping teams successfully navigate change while maintaining performance, culture, and compliance.

• Achieve annual revenue goals
• Support revenue performance for the Reno sales organization, including forecast accuracy, pipeline health, and attainment against annual, quarterly, and monthly targets across Inc Authority / Formation Nation sales motions.
• Lead through frontline leaders (e.g., Assistant Sales Managers, Sales Managers, Team Leads) and individual sales representatives, setting clear expectations and holding leaders accountable for team performance, coaching quality, and adherence to sales standards and policies.
• Design, communicate, and execute sales strategies across multiple motions (inbound, outbound, renewals/retention, upsell/cross-sell, and consultative sales), ensuring each motion is optimized for both performance and customer experience.
• Use data to run the business: review leader- and team-level KPIs (conversion, contact rates, revenue per rep, distribution of performance, quality/compliance metrics) and make decisive adjustments in staffing, coaching focus, and processes.
• Partner closely with Revenue Operations, Sales Operations, Finance, and Compensation to align lead distribution, staffing plans, quotas, and incentive structures with LegalZoom and Formation Nation governance and compensation frameworks.
• Ensure consistent execution of call standards, compliant scripting, required disclosures, and sales ethics expectations in partnership with Quality, Legal, and HR.
• Lead change management for the Reno sales teams through ongoing integration work (e.g., tooling and CRM standardization, workflow updates), translating enterprise decisions into clear direction and expectations for managers and sales specialists.
• Build and sustain a high-performance, inclusive culture that balances strong results with meaningful coaching, development, and career progression opportunities for Inc Authority sales employees.
• Identify, develop, and retain leadership talent within the organization; coach managers on performance management, feedback, and effective use of data and incentives to drive behavior and results.
• Collaborate cross-functionally with Marketing, Product, Customer Care, Central Operations, and Business Finance to improve the end-to-end customer journey, remove operational barriers, and support new product or program launches into the sales organization.
• Anticipate and mitigate risks to revenue delivery (e.g., lead flow issues, staffing gaps, policy changes, incentive plan shifts), escalating proactively with clear scenarios and recommendations.
• Champion continuous improvement by identifying workflow friction, testing new approaches (including AI-enabled tools where appropriate), and scaling successful practices across Inc Authority sales teams.
• Represent the Reno sales organization in internal forums, providing clear, concise updates on performance, risks, integration progress, and needs.
• Other duties as assigned.
• Occasional travel may be required as needed.

You have

• 5+ years of progressive experience in sales or revenue-driving roles, with at least 5+ years leading leaders (managing managers) in a high-volume call center or contact center environment.
• Proven experience owning revenue targets and running a metrics-driven sales organization, including responsibility for forecasting, staffing, performance management, and incentive plan execution.
• Demonstrated success managing multiple sales motions at once (e.g., inbound, outbound, renewals/retention, upsell/cross-sell, and account expansion) and optimizing structure, headcount, and workflows to drive results.
• Strong capability in sales operations and analytics: comfortable interpreting complex dashboards, funnel metrics, and compensation plan mechanics to make data-informed decisions and coach leaders.
• Proven track record of building, developing, and retaining high-performing sales managers and sales teams, including experience with formal performance management, coaching plans, and differentiated recognition and rewards.
• Deep understanding of contact center operations best practices (e.g., staffing and scheduling, lead routing, QA, compliance, dialer/telephony and CRM tools) and how to translate them into day-to-day leader and sales specialist behaviors.
• Strong strategic and execution skills, with the ability to translate enterprise and sales objectives into clear priorities, roadmaps, and operating rhythms for frontline teams, and to adjust quickly as business conditions change.
• Excellent communication and influence skills, with the ability to align senior leaders, peers, and frontline managers around direction, expectations, and tradeoffs- especially when navigating complex or sensitive changes.
• Demonstrated ability to lead in a fast-paced, evolving environment, balancing short-term revenue delivery with long-term capability building, culture, and compliance.
• A customer-first mindset and commitment to delivering a high-quality, compliant sales experience that builds trust and supports long-term relationships with small business customers.
• Experience working cross-functionally with HR, Finance, Legal, Marketing, Product, and RevOps to drive integrated solutions and manage risk.
• Bachelor’s degree in Business, Sales, Marketing, or a related field, or equivalent practical experience.

The compensation range for this role is ($60,000 - $120,000) inclusive of base and bonus opportunities. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance

Plus other wellness benefits to include:

• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.