Program Manager, Professional Services

Fieldnation; Minnesota; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Vacation bonus

Growth plans

Work-life balance

Community involvement

Benefits package

Tech exposure

Job summary

Field Nation is seeking a Program Manager to drive customer success by designing and managing end-to-end Professional Services projects. You will coordinate cross-functional teams, align executive sponsors, and manage scope, timelines, and outcomes in a fast-paced environment.

The role reports to the Director of Professional Services and is based in Minneapolis, MN. You will lead strategic client engagements, mitigate risks, and ensure high-quality delivery while collaborating with Sales,

Qualifications

• 4+ years Project Management, Program Management, relationship management, or related experience.
• Excellent communication skills (verbal and written) with a consultative style
• Strong cross-functional leadership skills
• Ability to clearly present material and recommendations at an executive level
• A highly motivated team player with a proactive approach to work and outcome driven
• Strategic appreciation of the role, the company and the market
• Experience with project/program management software such as monday.com, clickup, jira, etc.
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results oriented with a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

Responsibilities

• Lead project kickoffs, define scope and success criteria, and manage delivery against planned milestones.
• Drive clients' path to value by iterating in real time when success criteria are at risk.
• Build and manage multiple concurrent Professional Services project plans (implementations, integrations, internal projects, and work rollouts).
• Develop client engagement and communication strategies that resonate with executive-level decision-makers at enterprise organizations.

Skills

Project Management

Communication

Cross-functional Leadership

Executive Presentation

Team Collaboration

Strategic Thinking

Stakeholder Management

PM Tools

Accountability

Self-motivated

Adaptability

Tools

monday.com

ClickUp

Jira

Job description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important to Field Nation?

The Program Manager plays a critical role in driving customer success and satisfaction through the delivery of Professional Service projects. This role is responsible for designing and managing the end-to-end execution of customer projects - ensuring scope, timelines, and outcomes are achieved with excellence. The key to this role is being able to manage cross-functional activities, serve as a liaison between internal and external stakeholders, articulate value, inspire and sell Field Nation best practices,

The Program Manager must have experience working with internal and external stakeholders executing programs or projects in a fast-moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Director of Professional Services.

Project Planning & Execution

• Lead project kickoffs, define scope and success criteria, and manage delivery against planned milestones.
• Drive clients' path to value by iterating in real time when success criteria are at risk.
• Build and manage multiple concurrent Professional Services project plans (implementations, integrations, internal projects, and work rollouts).
• Develop client engagement and communication strategies that resonate with executive-level decision-makers at enterprise organizations.
  Make effective, data-driven decisions when navigating competing priorities or project paths.

Customer Management

• Serve as the primary contact and trusted advisor for assigned customer projects.
• Inform and influence executive sponsors and key stakeholders to drive adoption, change management, and alignment.
• Proactively identify and resolve risks, blockers, and scope challenges to maintain momentum and drive outcomes.
• Manage escalations with professionalism and urgency, ensuring a consistent, positive customer experience.

Cross-Functional Collaboration

• Partner closely with Customer Success, Sales, Product Management, Engineering Marketing, and Finance to deliver cohesive customer outcomes.
• Seek input from peers and product leads when navigating complex or ambiguous project situations.
• Communicate project recommendations clearly across executive and operational audiences.
• Adhere to established delivery methodologies and provide feedback on tools and best practices in order to continually improve our Professional Services.

Reporting & Program Tracking

• Track and report on performance against defined KPIs and SLAs.
• Provide timely and accurate updates to internal and external stakeholders.
• Maintain accurate project documentation and status updates for all active engagements.
• Analyze project data to identify trends, risks, and opportunities for process improvement.
• Help design and enhance project management frameworks and engagement models to strengthen Field Nation's enterprise delivery approach.

Qualifications

• 4 + years Project Management, Program Management, relationship management, or other related experience.
• Excellent communication skills (verbal and written) with a consultative style
• Strong cross-functional leadership skills
• Ability to clearly present material and recommendations at an executive level
• A highly motivated team player with a proactive approach to work and outcome driven
• Strategic appreciation of the role, the company and the market
• Experience with project/program management software such as monday.com, clickup, jira, etc.
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results oriented with a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure

Benefits

• Unlimited paid time off
• Annual vacation bonus - yes, we'll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

A Note on AI:

AI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.

While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.