Onboarding Specialist

Mycrc; Cary (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Travel reimbursement

Professional development opportunities

Job summary

Mycrc is seeking an Onboarding Specialist to join our team in Cary, North Carolina. This full-time role focuses on delivering excellent customer service and managing drug screening processes while maintaining confidentiality and compliance.

The ideal candidate will have at least a High School Diploma or GED, along with exceptional organizational skills and proficiency in Microsoft Office. Enjoy the opportunity to be part of a purpose-driven team that values integrity and accuracy.

Qualifications

• High School Diploma or GED required.
• Experience in background investigations or fingerprinting preferred.
• Must be able to obtain certification for DOT/Non-DOT Drug Collections.
• North Carolina residency and reliable transportation required.
• Detail-oriented, dependable, and highly organized.

Responsibilities

• Deliver outstanding front-line customer service to applicants and clients.
• Administer and manage drug screening processes in accordance with industry regulations.
• Maintain strict confidentiality of sensitive data.
• Manage call communications using Aircall and track applicants through internal systems.
• Travel occasionally within North Carolina.

Skills

Detail-oriented

Strong communication skills

Critical thinking

Proficient in Microsoft Office

Education

High School Diploma or GED

Tools

Aircall

Web-based systems

Job description

Join Our Team as an Onboarding Specialist

Location: Onsite – Cary, North Carolina | Full-Time | Monday–Friday, 8:30 AM – 5:30 PM

Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for an Onboarding Specialist to join our Onsite Services team!

In this essential role, you'll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.

What You’ll Do:

• Deliver outstanding front-line customer service to applicants and clients
• Administer and manage drug screening processes in accordance with industry regulations
• Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
• Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
• Travel occasionally within North Carolina (mileage reimbursed)

What We’re Looking For:

• High School Diploma or GED required
• Experience in background investigations or fingerprinting preferred
• Ability to obtain certification for DOT/Non-DOT Drug Collections
• North Carolina residency and reliable transportation required
• Detail-oriented, dependable, and highly organized
• Strong communication and critical thinking skills
• Proficient in Microsoft Office and web-based systems

Why Join Us?

• Be a critical part of a purpose-driven team that values accuracy, integrity, and service
• Develop professionally through meaningful work and training
• Work in a supportive environment with a clear mission and operational excellence
• Competitive compensation and travel reimbursement

Take the next step in your career with a company that values your professionalism and passion for making a difference.

Apply now and become part of our trusted OB team!