Customer Onboarding Contractor

Adecco US, Inc.; Irving (TX); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Weekly paycheck

Aspire Academy access

Hybrid work model

Dedicated Onboarding Specialist &

Recruiter support

Job summary

Adecco is assisting a local client in Irving, TX seeking an Onboarding Specialist to support the onboarding of pharmacy, specialty distribution, and healthcare customers. You will coordinate account setup, track milestones, and collaborate with cross-functional teams to ensure activation and readiness to start ordering.

The role requires a degree and 2+ years in onboarding or related fields, with strong organizational skills and the ability to manage multiple projects.

Qualifications

• Associate's or Bachelor's degree preferred, or equivalent work experience.
• 2+ years of experience in customer onboarding, account management, operations, project coordination, customer service, or related functions.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Support onboarding activities for new customer accounts from initiation through activation.
• Review onboarding requirements and ensure all required documentation is complete, accurate, and compliant.
• Coordinate onboarding tasks across departments including Sales, Credit, Regulatory, Contract Administration, and Customer Operations.
• Track onboarding progress and proactively follow up on outstanding requirements.
• Monitor onboarding timelines and help meet established service level agreements (SLAs).
• Identify, communicate, and escalating onboarding risks, delays, and process bottlenecks.
• Respond to customer, sales, and internal stakeholder inquiries in a timely manner.
• Maintain accurate onboarding records, workflow documentation, and customer files.
• Generate onboarding status reports and provide regular progress updates.
• Research and analyze customer information using Salesforce, SAP, Smartsheet, and other business systems.
• Support special projects, process improvement initiatives, and documentation efforts.
• Perform additional administrative and operational support duties as needed.

Skills

Customer onboarding

Account management

Operations

Project coordination

Detail orientation

Education

Associate's or Bachelor's degree

Tools

Salesforce

SAP

Smartsheet

Job description

Adecco is assisting a local client recruiting for Onboarding Specialist opportunities in Irving, TX. This is an excellent opportunity to join a winning culture and get your foot in is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools. If Onboarding Specialist sounds like something you would be interested in, and you meet the qualifications listed below,

Job Summary

We are seeking a detail-oriented and highly organized Onboarding Specialist to support the successful onboarding of pharmacy, specialty distribution, and healthcare customers. In this role, you will coordinate account setup activities, track onboarding milestones, and collaborate with cross-functional teams to ensure customers are successfully activated and ready to begin ordering.

Duties and Responsibilities:

Support onboarding activities for new customer accounts from initiation through activation.

Review onboarding requirements and ensure all required documentation is complete, accurate, and compliant.

Coordinate onboarding tasks across departments including Sales, Credit, Regulatory, Contract Administration, and Customer Operations.

Track onboarding progress and proactively follow up on outstanding requirements.

Monitor onboarding timelines and help meet established service level agreements (SLAs).

Identify, communicate, and escalating onboarding risks, delays, and process bottlenecks.

Respond to customer, sales, and internal stakeholder inquiries in a timely manner.

Maintain accurate onboarding records, workflow documentation, and customer files.

Generate onboarding status reports and provide regular progress updates.

Research and analyze customer information using Salesforce, SAP, Smartsheet, and other business systems.

Support special projects, process improvement initiatives, and documentation efforts.

Perform additional administrative and operational support duties as needed.

Required Skills

Associate's or Bachelor's degree preferred, or equivalent work experience.

2+ years of experience in customer onboarding, account management, operations, project coordination, customer service, or related functions.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple projects and priorities simultaneously.

Preferred Qualifications

Experience in healthcare, pharmaceutical distribution, specialty pharmacy, medical supply, or related industries.

Experience using Salesforce, SAP, Smartsheet, or similar business systems.

Experience supporting customer onboarding programs, operational workflows, or cross-functional projects.

What's in this Onboarding Specialist position for you?

• Pay rate: $28 /hr.
• Location- IRVING TX 75039 (Hybrid)
• Work Schedule: Mon-Fri 8am-5pm
• Weekly paycheck.
• Dedicated Onboarding Specialist & Recruiter.
• Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Onboarding Specialist is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this Onboarding Specialist position and other opportunities with Adecco in IRVING TX

Pay Details:

$28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.