Onboarding & Skills Development Lead

Send Cut Send Inc.; Pittston (Luzerne County); Hybrid; USD 48,000 - 64,000; Full time

Job summary

SendCutSend Inc. is seeking a Training and Development Specialist to lead a structured onboarding experience and ensure new hires build essential skills for success. You will work cross-functionally to track progress, identify skill gaps, and support cross-training initiatives across all facilities.

The role also contributes to growing senior operators by facilitating targeted training opportunities and maintaining up-to-date training materials and standards.

Qualifications

• Minimum of 2+ years in training, onboarding, workforce development, or related role.
• Experience facilitating group trainings/workshops.
• Strong organizational skills to track progress and maintain documentation.
• Effective written and verbal communication; able to collaborate cross-functionally.

Responsibilities

• Lead and manage new hire onboarding and training programs.
• Coordinate training across all facilities to support onboarding and skill development.
• Track progress and ensure learners meet required competencies.
• Identify skill gaps and partner with leaders to address training needs.
• Support cross-training initiatives across departments and assist senior operators with development plans.
• Maintain current training materials, SOPs, and documentation.

Skills

Onboarding

Training coordination

Cross-functional collaboration

Documentation management

Communication

Education

High school diploma

Associate/Bachelor degree preferred

Tools

Learning Management System (LMS)

SOPs & training materials development

Job description

SendCutSend Inc. is seeking a Training and Development Specialist to lead a structured onboarding experience and ensure new hires build essential skills for success. You will work cross-functionally to track progress, identify skill gaps, and support cross-training initiatives across all facilities.

The role also contributes to growing senior operators by facilitating targeted training opportunities and maintaining up-to-date training materials and standards.