Onboarding Project Manager

Alliance HCM; The Woodlands (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

100% employer-paid health, dental, and

Long-term disability insurance

401(k) with employer match

Career growth opportunities

Collaborative work culture

Job summary

Alliance HCM in The Woodlands, TX is seeking a full-time Onboarding Project Manager to guide clients through implementation and into steady system use. You will run a caseload of moderate-complexity implementations, collaborate with sales, training, payroll, and support teams, and help set expectations during kickoff meetings.

This role emphasizes independent problem-solving, risk management, and mentoring junior PMs to improve onboarding efficiency.

Qualifications

• 2+ years in project management or implementations.
• Experience in SaaS, HCM, or payroll beneficial.
• Strong communication and problem-solving skills.
• Ability to work with cross-functional teams.
• Willingness to obtain CAPM/PMI within 18 months.

Responsibilities

• Lead onboarding experiences from kickoff to go-live.
• Manage a caseload of moderate-complexity implementations.
• Coordinate with sales, training, payroll, tax, implementation, and support teams.
• Proactively identify risks and escalate as needed.
• Maintain project records for smooth handoffs.

Skills

SaaS Project Management

Onboarding Experience

Client Communication

Risk Management

Stakeholder Coordination

PM Knowledge (PMBOK)

Mentoring Others

Time Management

Education

CAPM or PMI credential

Job description

Take the next step in your project management career and make a tangible impact by joining Alliance HCM in The Woodlands, TX as our new full-time Onboarding Project Manager! We're seeking an experienced, communicative professional to provide a high-level of assistance to clients throughout the implementation process.

Perks & Benefits:

• Competitive salary based on your relevant experience
• 100% employer-paid medical, dental, vision, life, and long-term disability insurance
• 401(k) with employer match
• High-impact leadership visibility and career growth opportunity
• Innovative, collaborative work culture

ABOUT US:

At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!

CORE RESPONSIBILITIES:

When you become our Onboarding Project Manager, you'll be in charge of the clients' onboarding experience and ensure a smooth transition from initial implementation to ongoing system support. You'll work independently to manage a caseload of moderate-complexity implementations, so you'll need exceptional problem-solving skills and a strategic mindset. After contracts are signed, you'll walk new clients through our structured process to ensure a timely implementation, address potential risks, and grow their confidence in using the system.

You'll be the point of contact throughout the onboarding process, setting clear expectations during client kickoff meetings and providing regular project updates. It's important that we stick to the schedule, and you'll work with sales, training, payroll, tax, implementation, and support teams to manage risks, handle escalated situations, and keep projects on track. You'll check in with clients and internal teams throughout implementation to meet milestones and ensure timely go-live events. Throughout the project, you'll maintain detailed records to support a smooth handoff to the customer support team once ready. The Onboarding Project Manager also supports professional development by assisting less experienced PMs and contributing to more efficient onboarding processes.

YOU MIGHT BE A MATCH IF YOU HAVE...

• 2+ years of project management or implementation experience (ideally in a SaaS, HCM, or payroll environment)
• Proven ability to independently manage a full project load with minimal supervision
• Implementation methodology proficiency, realistic plan-building skills, and a working knowledge of workstream requirements
• Professional communication skills for engaging with clients, running kickoff/status meetings, and documenting decisions
• Sound judgment and problem-solving skills for independently resolving issues, identifying root causes of problems, and removing recurring blockers
• Ability to effectively navigate scope changes, shift go-live dates, and handle peak-season volume
• Track record of mentoring new team members, contributing to process improvements, and supporting positive culture
• CAPM (or an equivalent PMI credential) or ability to obtain one within 18 months of hire
• Willingness to complete internal onboarding methodology, product fundamentals, and client communication certifications within your first 6 – 12 months

Preference will be given to applicants who have completed some PMP coursework already or have experience managing multi-service/multi-entity implementations. Relevant certifications (payroll, benefits, time & attendance, Prosci Change Management, etc.) are also beneficial but not required.