Onboarding Project Manager

AllianceHCM; The Woodlands (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &–

401(k) with employer match

Career growth opportunity

Innovative, collaborative work culture

Job summary

Alliance HCM in The Woodlands, TX is seeking a full-time Onboarding Project Manager to guide clients through the implementation journey from start to ongoing system support. You will independently manage multiple moderate-complexity SaaS implementations, ensuring timely go-lives and clear stakeholder communication.

You will coordinate with sales, training, payroll, tax, and support teams, manage risks, and document decisions.

Qualifications

• 2+ years of project management or implementation experience (ideally in a SaaS, HCM, or payroll environment).
• Ability to independently manage a full project load with minimal supervision.
• Experience with implementation methodology, plan-building, and workstream requirements.
• Strong professional communication for client interactions and meetings.
• Problem-solving skills to resolve issues and remove blockers.
• Ability to navigate scope changes and adjust go-live dates.
• Mentoring teammates and contributing to onboarding process improvements.
• CAPM or PMI credential, or plan to obtain within 18 months.
• Willingness to complete onboarding methodology and client certifications within 6–12 months.

Responsibilities

• Manage the onboarding experience from implementation to ongoing system support.
• Handle a caseload of SaaS implementations with minimal supervision.
• Guide clients through structured onboarding processes and go-live readiness.
• Coordinate with sales, training, payroll, tax, implementation, and support teams to manage risks.
• Maintain detailed project records and support handoff to the customer support team.
• Mentor junior PMs and contribute to onboarding process improvements.

Skills

Project management

SaaS experience

HCM/payroll domain

Client communication

Job description

Take the next step in your project management career and make a tangible impact by joining Alliance HCM in The Woodlands, TX as our new full-time Onboarding Project Manager!

We're seeking an experienced, communicative professional to provide a high-level of assistance to clients throughout the implementation process.

Perks & Benefits

• Competitive salary based on your relevant experience
• 100% employer-paid medical, dental, vision, life, and long-term disability insurance
• 401(k) with employer match
• High-impact leadership visibility and career growth opportunity
• Innovative, collaborative work culture

About Us

At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!

Core Responsibilities

When you become our Onboarding Project Manager, you'll be in charge of the clients' onboarding experience and ensure a smooth transition from initial implementation to ongoing system support. You'll work independently to manage a caseload of moderate-complexity implementations, so you'll need exceptional problem-solving skills and a strategic mindset. After contracts are signed, you'll walk new clients through our structured process to ensure a timely implementation, address potential risks, and grow their confidence in using the system.

You'll be the point of contact throughout the onboarding process, setting clear expectations during client kickoff meetings and providing regular project updates. It's important that we stick to the schedule, and you'll work with sales, training, payroll, tax, implementation, and support teams to manage risks, handle escalated situations, and keep projects on track. You'll check in with clients and internal teams throughout implementation to meet milestones and ensure timely go-live events. Throughout the project, you'll maintain detailed records to support a smooth handoff to the customer support team once ready. The Onboarding Project Manager also supports professional development by assisting less experienced PMs and contributing to more efficient onboarding processes.

YOU MIGHT BE A MATCH IF YOU HAVE

• 2+ years of project management or implementation experience (ideally in a SaaS, HCM, or payroll environment)
• Proven ability to independently manage a full project load with minimal supervision
• Implementation methodology proficiency, realistic plan-building skills, and a working knowledge of workstream requirements
• Professional communication skills for engaging with clients, running kickoff/status meetings, and documenting decisions
• Sound judgment and problem-solving skills for independently resolving issues, identifying root causes of problems, and removing recurring blockers
• Ability to effectively navigate scope changes, shift go-live dates, and handle peak-season volume
• Track record of mentoring new team members, contributing to process improvements, and supporting positive culture
• CAPM (or an equivalent PMI credential) or ability to obtain one within 18 months of hire
• Willingness to complete internal onboarding methodology, product fundamentals, and client communication certifications within your first 6-12 months

Preference will be given to applicants who have completed some PMP coursework already or have experience managing multi-service/multi-entity implementations. Relevant certifications (payroll, benefits, time & attendance, Prosci Change Management, etc.) are also beneficial but not required.