Onboarding Project Manager

AllianceHCM; The Woodlands (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

AllianceHCM in The Woodlands, TX, is seeking an Onboarding Project Manager to lead client implementations from contract execution through go-live and transition to ongoing support.

You will manage a portfolio of moderate-complexity SaaS/payroll/HCM projects, coordinate cross-functional teams, maintain project plans and milestones, and ensure on-time payroll readiness. The role also includes mentoring junior PMs and contributing to onboarding best practices.

Qualifications

• 2–5 years of PM/implementation experience in SaaS/payroll/HCM.
• Ability to independently manage multiple projects with minimal supervision.
• Strong planning, problem-solving, and client communication skills.
• Experience coordinating timelines, dependencies, scope changes and priorities.
• Ability to lead client meetings, identify risks, and drive accountability across teams.
• Experience mentoring team members or contributing to process improvements.
• CAPM or equivalent certification, or willingness to obtain one within 18 months.
• Willingness to complete AllianceHCM's onboarding, product, and client communication certifications within 6–12 months.

Responsibilities

• Manage a portfolio of single-entity, single- and multi-service implementation projects.
• Serve as the primary client contact throughout onboarding lifecycle, leading kickoff meetings and status updates.
• Develop and maintain project plans, timelines, milestones, and documentation.
• Coordinate Implementations, Training, Payroll, Tax, Sales, and Support teams to keep projects on track.
• Monitor progress, manage scope changes, identify risks, and resolve escalations with recovery plans.
• Ensure client and internal team accountability for deliverables and go-live readiness.
• Coordinate the transition to Customer Support with complete documentation and a smooth handoff.
• Mentor less experienced project managers and contribute to process improvements and onboarding best practices.

Skills

Project management

SaaS/HR tech

Client communication

Risk management

Mentoring

Education

CAPM or equivalent certification

Willingness to obtain PMP/CAPM within 18 months

Onboarding certifications within 6–12 months

Job description

AllianceHCM is seeking an Onboarding Project Manager to lead client implementations from contract execution through successful go-live and transition to ongoing support. This role independently manages a portfolio of moderate-complexity implementations, coordinating cross-functional teams to deliver a smooth client experience, meet project milestones, and ensure on-time payroll readiness.

What You'll Do

• Manage a portfolio of single-entity, single- and multi-service implementation projects.
• Serve as the primary client contact throughout the onboarding lifecycle, leading kickoff meetings and regular status updates.
• Develop and maintain project plans, timelines, milestones, and documentation.
• Coordinate Implementation, Training, Payroll, Tax, Sales, and Support teams to keep projects on track.
• Monitor progress, manage scope changes, identify risks, and resolve escalations with appropriate recovery plans.
• Ensure client and internal team accountability for deliverables and go-live readiness.
• Coordinate the transition to Customer Support, ensuring complete documentation and a smooth handoff.
• Mentor less experienced project managers and contribute to process improvements and onboarding best practices.

What You Bring

• 2–5 years of project management or implementation experience, ideally in SaaS, payroll, or HCM.
• Ability to independently manage multiple projects with minimal supervision.
• Strong project planning, problem-solving, and client communication skills.
• Experience managing project timelines, dependencies, scope changes, and competing priorities.
• Ability to lead client meetings, identify project risks, and drive accountability across teams.
• Experience mentoring team members or contributing to process improvements.
• CAPM or an equivalent project management certification, or willingness to obtain one within 18 months.
• Willingness to complete AllianceHCM's internal onboarding, product, and client communication certifications within 6–12 months.

Nice to Have

• PMP coursework underway, with eligibility hours being tracked.
• Fundamental Payroll Certification (FPC).
• Foundational certification in Payroll, Time & Attendance, Benefits, or HCM.
• Experience with multi-service or multi-entity implementations.