Onboarding & Programs Manager (Hybrid)

Quva; Minneapolis (MN); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Career growth opportunities

Job summary

Quva in Minneapolis, MN is seeking a Business Operations Project Manager to orchestrate end-to-end customer onboarding and cross-functional initiatives. You will anchor the implementation program and ensure projects meet defined goals, timelines, and success metrics established during sales.

This role focuses on bringing order and repeatability to a fast-growing environment, building systems from scratch, and serving as the connective layer across commercial, technical, product, and support

Qualifications

• Bachelor’s degree or higher in Information Systems, Computer Science, Education or related field
• 7+ years of experience in technical project management or software implementations
• Experience establishing PMO, onboarding, or operational frameworks from scratch
• Experience overseeing technical implementations (as a project/program manager, not hands-on)
• Experience in healthcare technology, SaaS, or data-driven platforms
• Must be authorized to work in the United States on a full-time basis; no visa sponsorship

Responsibilities

• Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
• Capture customer goals and KPIs and translate them into structured project plans
• Build and manage onboarding plans with milestones, owners, timelines, and success criteria
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Ensure delivery aligns to scope, timelines, and success metrics

Skills

Multi-project management

Cross-functional leadership

Communication skills

Presentation & facilitation

Customer-centric mindset

Analytical mindset

Process design & operational structure

Education

Bachelor’s degree in Information Systems, Computer Science, Education or related field

Tools

Gantt charts

Timelines

Dependencies tracking

Job description

Quva in Minneapolis, MN is seeking a Business Operations Project Manager to orchestrate end-to-end customer onboarding and cross-functional initiatives. You will anchor the implementation program and ensure projects meet defined goals, timelines, and success metrics established during sales.

This role focuses on bringing order and repeatability to a fast-growing environment, building systems from scratch, and serving as the connective layer across commercial, technical, product, and support