Onboarding Product Manager - Core Services & AI

Blackhawk Network; Pleasanton (CA); Hybrid; USD 105,000 - 137,000; Full time

Benefits offered by this job

401k match

Health benefits (medical, dental, VFI)

Paid holidays

Sick leave accrual

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Wellness benefits

Flexible time off

Job summary

Blackhawk Network is seeking an Associate Product Manager for core onboarding services in the Bay Area. The hybrid role blends remote work with in-office collaboration on Tuesdays and Wednesdays at the Pleasanton headquarters.

You will help build a unified onboarding platform, partnering with content and distribution teams to streamline processes and governance across geographies. You’ll work with engineering, operations, and legal to define requirements, write user stories, and drive from

Qualifications

• Bachelor’s degree required; +2 years in product management or related field.
• Strong analytical and problem-solving abilities; able to navigate complex processes.
• Excellent written and verbal communication; collaborate across teams.
• Comfortable working with data and evolving requirements; adaptable to change.

Responsibilities

• Support development of BHN's onboarding and governance platform roadmap for scalability.
• Analyze workflows to simplify onboarding and improve partner experience across regions.
• Define product requirements, write user stories, document flows, and manage backlogs.
• Collaborate with engineering, operations, legal to deliver scalable onboarding capabilities.
• Explore AI, automation, and self-service to reduce manual effort and improve data access.
• Monitor KPIs, identify pain points, and prioritize onboarding enhancements.
• Coordinate with global stakeholders across NA, Europe, APAC, LATAM for launches.

Skills

Analytical thinking

Structured problem-solving

Communication skills

Data-driven

Cross-functional collaboration

Ambiguity navigation

Organizational skills

AI curiosity

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Tools

APIs

System integrations

Web technologies

Job description

Blackhawk Network is seeking an Associate Product Manager for core onboarding services in the Bay Area. The hybrid role blends remote work with in-office collaboration on Tuesdays and Wednesdays at the Pleasanton headquarters.

You will help build a unified onboarding platform, partnering with content and distribution teams to streamline processes and governance across geographies. You’ll work with engineering, operations, and legal to define requirements, write user stories, and drive from