Lead Product Manager, AI-Driven New Customer Experience (Remote)

Jobgether

United States

Remote

USD 170,000 - 210,000

Full time

9 hours ago

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Benefits offered by this job

Equity

Healthcare

Fully remote

Flexible PTO

Job summary

Jobgether in the United States seeks a Lead Product Manager for the New Customer Experience to own the end-to-end onboarding journey, from initial discovery through signup and first service booking. You will drive a three-brand website redesign, quotes, scheduling, and payments, using data and AI to improve conversion while preserving a seamless user experience.

The role emphasizes hands-on prototyping, customer testing, and collaboration with engineering, design, marketing, and data teams to

Qualifications

Bachelor's degree in Business, Analytics, Engineering, Design, or related field.
6+ years of product management experience building consumer-facing products.
Ability to challenge established product experiences and ship new ones.
Strong customer orientation balancing conversion with long-term satisfaction.
Experience building AI-powered or agentic consumer experiences.
Prototyping new journeys with LLMs and AI agents.

Responsibilities

Define the vision and roadmap for the first service experience redesign.
Rethink customer journey from discovery to first booking, guided by evidence.
Own homepage and website experience to influence engagement.
Lead signup and booking experiences across three brands for a consistent journey.
Redesign quotes, services, scheduling, and payments (Apple Pay/Google Pay).
Develop AI-native signup experiences and determine automation boundaries.
Build prototypes with LLMs, test with customers, gather feedback.